IS
Innocentia S
1 reviews | Active since Sept 2023
10 Mar 2026, 16:00
BAD
I am writing to express my dissatisfaction with the service I have received regarding my completion letter. It has now been five weeks and I am still waiting to receive it.
During this time, I have sent multiple emails, logged support tickets, and made phone calls, yet I have not received any clear response or assistance. This delay is extremely frustrating, as I urgently need my completion letter.
Helpful (0)
Replies (6)0
Replies (6)
Rosebank College's replyOfficial
11 Mar 2026, 08:07Dear Innocentia
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
I will work closely with the Pretoria Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide the any additional information via email at ***
Thank you.
Regards,
IIE Rosebank College
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
I will work closely with the Pretoria Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide the any additional information via email at ***
Thank you.
Regards,
IIE Rosebank College
Rosebank College's reply11 Mar 2026, 08:07
Official
Dear Innocentia
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
I will work closely with the Pretoria Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide the any additional information via email at ***
Thank you.
Regards,
IIE Rosebank College
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
I will work closely with the Pretoria Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide the any additional information via email at ***
Thank you.
Regards,
IIE Rosebank College
IS
Innocentia S's updateReviewer Update
11 Mar 2026, 09:22 Kindly share your email address again, as it does not appear in the message you sent. I would like to make sure I send any additional information to the correct address.I would also like to mention that I did not receive or see any missed calls or emails indicating that someone tried to contact me.I am still waiting for my completion letter, and it has now been over five weeks. I am not happy with the level of service I have received so far, and I find this delay unacceptable. I have sent emails, logged tickets, and made calls, but the issue has still not been resolved.I would appreciate it if this matter could please be treated with urgency and resolved as soon as possible.
IS
Innocentia S's update11 Mar 2026, 09:22
Reviewer Update
Kindly share your email address again, as it does not appear in the message you sent. I would like to make sure I send any additional information to the correct address.I would also like to mention that I did not receive or see any missed calls or emails indicating that someone tried to contact me.I am still waiting for my completion letter, and it has now been over five weeks. I am not happy with the level of service I have received so far, and I find this delay unacceptable. I have sent emails, logged tickets, and made calls, but the issue has still not been resolved.I would appreciate it if this matter could please be treated with urgency and resolved as soon as possible.
Rosebank College's replyOfficial
11 Mar 2026, 11:41Good Morning Innocentia Thank you kindly for your prompt response.We attempted to contact you via the number provided on this review, but could not reach you. Kindly advise if there is an alternative number to dial or an ideal time to call? Kindly provide the additional information by replying to the email that was sent to your personal email address.We apologise for the experience you have had and thank you for the opportunity to rectify the matter. Please be advised that your completion letter is in progress and we look forward to providing prompt assistance. Please do not hesitate to reach out, should any further queries arise whilst awaiting further feedback.
Regards,
IIE Rosebank College
Regards,
IIE Rosebank College
Rosebank College's reply11 Mar 2026, 11:41
Official
Good Morning Innocentia Thank you kindly for your prompt response.We attempted to contact you via the number provided on this review, but could not reach you. Kindly advise if there is an alternative number to dial or an ideal time to call? Kindly provide the additional information by replying to the email that was sent to your personal email address.We apologise for the experience you have had and thank you for the opportunity to rectify the matter. Please be advised that your completion letter is in progress and we look forward to providing prompt assistance. Please do not hesitate to reach out, should any further queries arise whilst awaiting further feedback.
Regards,
IIE Rosebank College
Regards,
IIE Rosebank College
IS
Innocentia S's updateReviewer Update
12 Mar 2026, 09:48 I must express that I am still not happy with the service I am receiving. Yesterday I was informed that I would receive my completion letter, but I am still waiting. I also sent an email yesterday and have not received any response.As mentioned before, I urgently need my completion letter as soon as possible. Please can you advise when exactly I will receive it.I would appreciate your prompt assistance in resolving this matter.
IS
Innocentia S's update12 Mar 2026, 09:48
Reviewer Update
I must express that I am still not happy with the service I am receiving. Yesterday I was informed that I would receive my completion letter, but I am still waiting. I also sent an email yesterday and have not received any response.As mentioned before, I urgently need my completion letter as soon as possible. Please can you advise when exactly I will receive it.I would appreciate your prompt assistance in resolving this matter.
Rosebank College's replyOfficial
12 Mar 2026, 14:05 Good Afternoon Innocentia Thank you so much for taking the time to speak with me today. We will advise as soon as we receive progress regarding your completion letter.
We sincerely apologise for the experience you have had. We thank you for bringing the matter to our attention and look forward to resolving your query. Please do not hesitate to reach out, should any further queries arise whilst awaiting further feedback.
Regards,
IIE Rosebank College
We sincerely apologise for the experience you have had. We thank you for bringing the matter to our attention and look forward to resolving your query. Please do not hesitate to reach out, should any further queries arise whilst awaiting further feedback.
Regards,
IIE Rosebank College
Rosebank College's reply12 Mar 2026, 14:05
Official
Good Afternoon Innocentia Thank you so much for taking the time to speak with me today. We will advise as soon as we receive progress regarding your completion letter.
We sincerely apologise for the experience you have had. We thank you for bringing the matter to our attention and look forward to resolving your query. Please do not hesitate to reach out, should any further queries arise whilst awaiting further feedback.
Regards,
IIE Rosebank College
We sincerely apologise for the experience you have had. We thank you for bringing the matter to our attention and look forward to resolving your query. Please do not hesitate to reach out, should any further queries arise whilst awaiting further feedback.
Regards,
IIE Rosebank College
Rosebank College's replyOfficial
16 Mar 2026, 10:49Good day Innocentia,
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
Rosebank College's reply16 Mar 2026, 10:49
Official
Good day Innocentia,
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College