BM
Busisiwe M

1 reviews | Active since Mar 2022

15 Mar 2022, 16:41

Appalling Service

The experience ive had with Rosebank is honestly beyond terrible. I initaiily paid registration fee for the 2nd semester 2021 and was never registered, after sending emails back and forth, i decided ill leave the registration paid for the new academic year 2022 as it was already way too late in the year , thanks to their incompetence.. My company opted to pay the full tuition for the 2022 academic year which was done and proof of payments sent . I've had to fight tooth and nail with emails to ensure the same **** doesn't happen with the new academic year , and i really thought they will redeem themselves assisting me timeously this time around , boy was i wrong. I eventually got registered and given the login details , which worked only once and the next day they didn't work , I had to again keep sending emails to get the login details working again . Now it seems I'm finally registered ( I hope)but the courses ( modules) I'm registered for do not appear on the RC learning portal. I have again sent multiple emails once again without responses .At this stage , I'm just exhausted with Rosebank. How on earth is Rosebank College a private institution? The service at this institution is beyond appalling , someone please make it make sense to me.

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Replies (1)
Rosebank College
Rosebank College's reply16 Mar 2022, 07:58
Official
Hi Busisiwe
We have received your review and apologize for the inconvenience that this has caused. We have escalated your frustrations to the campus and hope to have your issue resolved soonest.
Regards
Rosebank College