Account Suspension SMS

Good morning, I hope this message finds you well. Last month, I received an SMS from your office regarding an outstanding amount on my account. At that time, I spoke to someone who assured me a reconciliation would be done on my account since I had already paid the fees at the beginning of the year. However, today I received another SMS threatening suspension if the issue is not resolved promptly. Concerned about this development, I called your call centre and was connected with Pitsi Raphelego and Eugenia Sambo. Unfortunately, neither representative could assist me or solve my problem. Instead, they bounced my call between each other without resolving the matter.

Additionally, when I requested account invoices/statements from them, they could not fulfil this request either. Given the urgency of this situation, I would greatly appreciate it if you could please look into this matter and assist me in resolving the outstanding issue on my account. Thank you for your prompt attention to this matter. I look forward to hearing back from you soon.