ABSENT OF STUDY MATERIAL AND SYSTEM FAILURE

Formal Complaint Regarding System access and wise books:ST***9: Despite several complaints and being fully registered, I am facing massive challenges with accessing the college systems and securing my essential books and learning materials. Critical Failures in System Access.i am currently struggling to access the critical online portals required for my daily studies, including the Student Portal and the ARC/SIS learning platforms. The continuous downtime, loading errors, and unstable system access mean I cannot view my academic resources, keep up with announcements, or properly track my modules. This lack of digital access is severely hindering my ability to study and is placing me in a situation that I was unable to study.Delay/absent of Books and Learning MaterialsIn addition to the system failures, I am experiencing a frustrating delay in receiving my prescribed textbooks and physical or digital study material and was told to borrow 1 book a week for being able to study.Classes are underway, yet I am expected to prepare for lectures, complete assignments, and study for assessments without the primary learning tools.It is completely unacceptable and highly unprofessional to expect students to maintain excellent academic standards when the institution fails to provide the basic infrastructure and materials needed to do so. The administrative and technical backlogs are causing me an immense amount of academic stress. I urgently request a full refund of my tuition fees as you have failed me as a customer/student to render a service I fully paid for