A new student left hopeless

I am writing to express my concerns regarding the payment and invoicing process as a new student at Rosebank collage online.

I made payments in November and December 2024; however, I have yet to receive an invoice or see these transactions reflected on my student account statement. My company has a policy to reimburse payments made within 30 days, and this delay could result in me losing my funds.

Over the past two weeks, I have made multiple attempts to resolve this issue via phone. While I have been assured that someone would get back to me, I have not received any follow-up. Additionally, I was instructed to email proof of payment, but I still have not received any feedback regarding my submission.

I have been increasingly experiencing stress and a sense of hopelessness