A Frustrated Student

I have been trying to get assistance from Rosebank College since last year in August. I couldn't register as i was late because marks were published late. When i called, it's either they answer and send you from pillar to post or their phone just rings to no avail. I was finally advised by someone that i can register i Jan for 2nd semester when registration opens. In January when i called, i was told i didn't pass my modules and that i needed to apply for a re-write, when i insisted to the lady that i was speaking to that she wasn't looking at the correct details because i am looking at my student portal and i wouldn't be insisting on registration whereas i have failed. I was the sent application forms by a student advisor, i filled out those forms and sent them back on the 18/02/2022. On Saturday the 12/03/2022, i got a call from a lady from the administration team who told me that my initials were not visible on the forms and that i needed to resend the forms on the same day as it was the last day for them to finalize my registration. The frustrating part is that you don't consider that we might not have the means to rescan forms. There is no communication as to which channels to follow when we need assistance. The reason some of us have opted for distance learning is because we are working and we are unable to go to campus. So every time we have a problem, we are referred to campus. When we reach out via social media, we are given phone number and emails that are not attended to. I still have missing modules that i have registered for, i am unable to log onto my student portal using the new student number, it keeps on saying my account is locked and to contact the administrator. I spoke to a student advisor who said i should send him my details and he will sort it out, only for me to be following him around and sending him email after email and all he could respond was that he cannot help me. This is so frustrating because i will be told that i am running out of time for my qualification. Your staff are not helpful at all. CAN I GET SOMEONE WHO CAN PUT ME OUT OF MY MISERY and help me sort out my studies??