3 Weeks of Miscommunication and No Support from Student Hub

Item: Rosebank College
Rating: 1
Author: Delight M

I have been trying to resolve an exam venue change for the past 3 weeks, and the experience has been extremely frustrating.

There has been ongoing miscommunication, with initial guidance indicating that I could proceed, only for my requests to be repeatedly rejected afterward.

Despite using RC Assist, which is supposed to be the official support channel, I have received no meaningful help or urgency in resolving my situation. I have also attempted to call, without success.

At this point, my exam is approaching next week, and I still have no clarity.

I am simply asking for consistent communication and timely support so I can proceed with my assessment without further stress.

Helpful (0)

Replies (2)

Rosebank College's replyOfficial

09 Jun 2026, 07:40

Dear Delight,

Thank you for your email.

Please be assured that the RI Online Student Hub Campus Management will contact you to assist.

I will work closely with the campus team to ensure your query is addressed promptly and effectively.

Thank you for bringing this matter to our attention.

Kind regards,
Rosebank International

Rosebank College's reply09 Jun 2026, 07:40

Official

Rosebank College's replyOfficial

10 Jun 2026, 10:30

Good day Delight,

We are pleased that your matter has been resolved.

We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.

If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.

Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.

Thank you once again for bringing the matter to our attention.

Regards,
Rosebank International

Rosebank College's reply10 Jun 2026, 10:30

Official