JB
Jacques B

1 reviews | Active since Jul 2015

22 Jul 2015, 16:42

Worst Service Delivery I experienced ever - AVOID

June 19 (fri) - Requested call out to fix door motor. Was told they will call on monday.<br> June 23 (tue) - Reminded them that they have not called. Was told that the service manager would get back to me the next day.<br> June 24 (wed) - Reminded them that they have not called. Complained about service. Agreed to fix my unit on Friday.<br> June 2? - Came to fix the unit. Ended with them removing both units and taking it to the factory. They also broke my garage light unit and left the pieces where it fell.<br> July 1 - Called them. They have not called . Asked for update. Was told they will call me back as the details were not on hand.<br> July 7 - Called them. They have not called. Asked for update. Was again told they will call me back as the details were not on hand.<br> July 7 - Called again. They have not called. Insisted on waiting for feedback. Was told to replace one unit. Gave go-ahead. They promised to send me an invoice and took my contact details again.<br> July 16 - Called again. They have not called. Promised next day delivery by A.C.<br> July 17 - Work crew arrive, broke my light unit again. They did not bring any of the parts to do the work<br> July 22 - Hello Peter. Still no service

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