Shocking quality, threats, and broken promises – Roos Garage Doors (George Branch)

I am extremely disappointed with the service, product quality, and appalling customer handling received from Roos Garage Doors (George branch). When looking for garage doors for my coastal property, I explicitly chose them over cheaper alternative quotes, expecting a premium product and professional installation. Instead, it has been a nightmare of poor craftsmanship, unfulfilled commitments, and outright ************.

The first installation was unacceptably poor—featuring holes in the panels, incorrect *****s, and bent tracking plates. While the branch agreed to attend/replace the doors promptly, the second attempt was just as bad. The new panels arrived poorly powder coated with severe finish defects (which the salesperson that I have delt with admitted was a "batch fault"). Furthermore, they completely no showed a specific, confirmed appointment on Monday, 29 June 2026, which was scheduled so I could personally supervise the re-installation.

While they were incredibly quick to send the final invoice via WhatsApp before the job was even properly finished, their post-sales service is a disgrace. When I requested that they simply touch up the defective paint before I release the final balance, the sales representative (Dewald) refused, stating that "management" will only fix it after they received final payment. I did inform Roos Garage Doors that final payment will only be release upon fixing the defaults. Instead of resolving the issue, they have resorted to open threats—stating that if I withhold final payment until the job is done correctly, they will void my warranty and "blacklist" me.

As on 1 July 2026 I have send the following message to Roos Garage doors:

“This is an upfront warning of intend of a message that will be posted on social media 2 July 2026 @ 16:00 on condition:

• That the current garage doors installed by Roos Garage Doors are not properly fixed or attend to the satisfaction of the client. • On final completion the client undertakes to pay the outstanding amount promptly as it was expected to do on the initial quotation and Invoice” Of the invoice amount already R 18 800-00 was paid. Outstanding R 2192-00 that will be paid on completion of the job!

I have cleared all communication through my attorney, and this matter will also be officially reported to the Consumer Protector. I am currently left with a sub-standard product that will not survive coastal elements. Prospective clients should be highly cautious paying a premium price with Roos Garage Doors does not guarantee premium quality, and if things go wrong, you will face threats instead of professional service.

As a last point I did try to communicate the unpleasant matter with the George Branch Manager 1 July 26 @10:36. She was not available according to the receptionist and left a message to respond. Nothing forthcoming