Poor business ethics, lack of professionalism.

It’s unfortunate that the lowest rating I can give this establishment is ONLY one star, because I actually rate them even lower than that. Their lack of professionalism, lack of timeous communication, lack of integrity, and a complete disregard of a client’s time is enough for me to never consider working with them again, or even refer their services to people in my network.

I contacted Room Mobile Hair Salon on the afternoon of Friday the 27th of March. Sent them the exact specifications of the hairstyle I wanted (a TikTok video, showing the entire hairstyle end-to-end). They agreed that this is something they could do, asked when I’d like to do it and I communicated my availability for the following day for 12:30pm. Agreed on all details upfront. Sent them all the information they requested, agreed to their T&Cs.

Come Saturday, I got added into a WA group with their selected stylist. At 12:40, I send a text asking for an update as the stylist was quiet and hadn’t indicated they were on their way to the appointment. Blueticked, no response.

They decide to call me at 14:00, to tell me they can’t honour the appointment- some issue with their stylist.

For context, I had left an event I was in attendance at to honour my 12:30 appointment with them, only for them to not pitch up at the agreed upon time and not even bother to give me a heads up beforehand to let me know of their internal issues.

I extend grace and decide to work with them regardless, to come to a solution. Over the phone, it’s agreed with the assistant that the appointment will be moved to Sunday the 29th of March at 09:00. Again, all details are communicated via their official WA account and we come to an agreement.

Come Sunday - at 09:52, I send a message asking if the stylist is still coming. The response I get is that my appointment was confirmed for Monday March 30th. Completely blindsided at this point, I ask who confirmed my appointment? These people tell me that I agreed to the Monday appointment over the phone call I had had with them on the Saturday.

HUH?? I wasn’t aware their business practices include gaslighting their clients.

When I recount the events of what actually transpired - only then do I receive an apology from them.

Here’s why their apology was meaningless and actually insulting:

1. The blueprint was clear, I shared video evidence of what I was looking to do. They agreed, and when their stylist they paired me with wasn’t able to execute, they didn’t bother to update me. They only gave me an update 2 hours after our scheduled start. I moved things around out of respect for their time, but my time was disrespected. Nonetheless I was still open to working with them.

2. Gaslighting and lying about the time and day of the rescheduled appointment. I had to follow up on Sunday morning, again having moved things around to honour the commitment made between myself and Room Mobile. When I do the follow up, I’m told I confirmed the rescheduled appointment to Monday. Instead of taking accountability FIRST BECAUSE THEY ARE THE ONES WHO DID THE MESS UP, THEIR SOLUTION WAS TO FIRST SHIFT BLAME ONTO ME AND LIE TO ME ABOUT SOMETHING I NEVER AGREED TO. Only once I recounted everything again for them, then do they decide to apologise and take accountability.

Honestly, this experience left an extremely bad taste in my mouth, not only because of the lack of professionalism of this service provider, but also the lack of integrity they displayed. It’s not good enough to make a royal ***** up with a client, and instead of owning up like a decent human being, they first resort to gaslighting tactics. The apology that comes after that, has no merit as a result.

Use their services at your own risk. Absolutely would not recommend.