DO NOT book with Rooom Mobile in CPT!!!

There was nothing good about my experience. I booked the appointment in advance but was only added onto the booking platform the morning of the appointment. Furthermore, I was unable to have my booking confirmed in advance and was only told two hours before the appointment that someone would be coming.

My initial hairdresser assigned was changed and I was only informed the morning of. My new hairdresser had no knowledge of the hairstyle I was doing, even though I had sent an image to the platform four days in advance. Due to this, she only travelled to purchase my hair piece in the morning. The appointment was on Sunday so she complained about not being able to get the colours I had asked for and suggested an alternative. I declined this alternative and urged her to keep looking as I had sent my image well in advance.

She was unsuccessful so I was advised to purchase my own fibre and then only be charged for labour costs. This is not my job as a customer, if I had wanted to buy my own fibre, I would have said so from the time of booking.

Nevertheless, I proceeded to find and purchase the fibre on my own accord. Prior to the booking, I had informed her that I would be making use of the complimentary wash and dry. After her arrival, whilst getting ready to wash my hair, she asked me if I had shampoo available. This surprised me as I thought she would have brought supplies to wash my hair as she had been informed of the wash. Additionally, she had no hair food, no hair dryer and a single afro comb. I was forced to contact others in order to borrow some of these supplies and make use of my own. This is shocking to me as I have NEVER experienced such bad service. What hairdresser arrives with absolutely no supplies, with no prior communication and expects their client to make plans in order to have everything on command. You would think I had pulled a random woman off the street and offered her money on the spot.

The final product, my hair, is incredibly mediocre. The job is simply okay and not one NEAR worth the amount I paid. I look in the mirror and am incredibly unhappy with the amount of money and effort I went through just to feel disappointed by the final product. The braids are knotted at the ends and my head feels empty. I provided MY product. I provided MY supplies. I brought my own fibre as well. After all of this I was still expected to pay R850,00 for mediocre knotless braids and terrible service

My experience with Rooom Mobile Salon was incredibly distasteful. I have nothing good to say and will be warning anyone I meet against your business as long as I live.