Bad service

I am absolutely furious and writing this to demand a response regarding the utterly pathetic service I received from your Mayville branch tonight. This was, without a doubt, the single worst customer experience of my entire life. I placed an order telephonically at 18:51 (Order Nr: ***), and your cashier explicitly promised it would be delivered within 45 minutes. Instead, I was left waiting like a fool for over TWO FULL HOURS. The food only arrived at 21:00. This is a basic pizza delivery, not a five-course meal! To make matters worse, when I called the store to find out what was going on, your store manager had the absolute audacity to give me a hundred pathetic excuses instead of a real apology or an actual solution. The utter lack of professionalism and accountability is a complete joke. I am officially DONE. This was the absolute last time I will ever spend a single cent or order a single bite of food from Roman's Pizza again. You have completely lost a customer, and I will make sure everyone I know hears about this garbage service. I expect a senior manager to contact me immediately to explain how this disaster was allowed to happen.