RocoMamas Westgate - Halaal
Unclaimed Business
|1|9 Reviews (last 12 months)|This business does not respond to reviews
RocoMamas Westgate - Halaal
Unclaimed Business
|1
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTA
TERSHA A
1 reviews | Active since Sept 2026
16 Sept 2026, 11:45
Bad Service
We have ordered our food in the morning and waited for more than an hour for our food and we are not people that complain but to wait for our food this long is unprofessional as it's passed breakfast slot and we are still waiting for our food, haibo. The waiter is also extremely unapproachable and the service was just bad. Manager did apologise aftr a hour but still terrible service.
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TERSHA A
1 reviews | Active since Sept 2026
16 Sept 2026, 11:45
Bad Service
We have ordered our food in the morning and waited for more than an hour for our food and we are not people that complain but to wait for our food this long is unprofessional as it's passed breakfast slot and we are still waiting for our food, haibo. The waiter is also extremely unapproachable and the service was just bad. Manager did apologise aftr a hour but still terrible service.
0
Replies (0)BF
Blessed F
1 reviews | Active since Feb 2021
7 Sept 2026, 12:32
Extremely Disappointing and Disrespectful Experience
I came to Rocoamas WESTGATE MALL specifically for the bottomless mimosas, and unfortunately what should have been an enjoyable experience turned into one of the most unnecessarily uncomfortable dining experiences I’ve had. The bottomless mimosa offering was not explained properly from the outset. There was no clear communication about a time limit or any conditions that would result in the service being stopped. Had those terms been explained upfront, I could have made an informed decision about whether the experience was worth purchasing. Instead, after I had already finished my meal, paid the bill and left a tip, the bottomless mimosas were suddenly stopped. To make matters worse, I was told that I “can’t sit there drinking all day.” Excuse me? If Rocomamas has a time limit or policy surrounding its bottomless mimosas, communicate it before taking the customer's money, not afterwards. Customers shouldn't have to discover the rules halfway through the experience. The comment about me sitting there “drinking all day” was particularly unnecessary and condescending. There are professional ways to manage a table and communicate a restaurant policy. Making a paying customer feel like they're overstaying their welcome is not one of them. What bothered me most was the misrepresentation of the offering and the way the situation was handled. I wasn't asking for special treatment. I expected to receive what was advertised and to be spoken to respectfully when the restaurant decided to end the service. I left feeling less like a valued customer and more like an inconvenience that had overstayed its welcome. If there are rules, state them clearly. If there is a time limit, advertise it. And if you need a customer to leave a table, there are considerably more respectful ways to communicate that. Roccoamas needs to do better, because the problem wasn't simply that the mimosas stopped. It was the lack of transparency and the disrespectful way it was handled. The attitude at the end completely overshadowed what could have been a good experience.
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Blessed F
1 reviews | Active since Feb 2021
7 Sept 2026, 12:32
Extremely Disappointing and Disrespectful Experience
I came to Rocoamas WESTGATE MALL specifically for the bottomless mimosas, and unfortunately what should have been an enjoyable experience turned into one of the most unnecessarily uncomfortable dining experiences I’ve had. The bottomless mimosa offering was not explained properly from the outset. There was no clear communication about a time limit or any conditions that would result in the service being stopped. Had those terms been explained upfront, I could have made an informed decision about whether the experience was worth purchasing. Instead, after I had already finished my meal, paid the bill and left a tip, the bottomless mimosas were suddenly stopped. To make matters worse, I was told that I “can’t sit there drinking all day.” Excuse me? If Rocomamas has a time limit or policy surrounding its bottomless mimosas, communicate it before taking the customer's money, not afterwards. Customers shouldn't have to discover the rules halfway through the experience. The comment about me sitting there “drinking all day” was particularly unnecessary and condescending. There are professional ways to manage a table and communicate a restaurant policy. Making a paying customer feel like they're overstaying their welcome is not one of them. What bothered me most was the misrepresentation of the offering and the way the situation was handled. I wasn't asking for special treatment. I expected to receive what was advertised and to be spoken to respectfully when the restaurant decided to end the service. I left feeling less like a valued customer and more like an inconvenience that had overstayed its welcome. If there are rules, state them clearly. If there is a time limit, advertise it. And if you need a customer to leave a table, there are considerably more respectful ways to communicate that. Roccoamas needs to do better, because the problem wasn't simply that the mimosas stopped. It was the lack of transparency and the disrespectful way it was handled. The attitude at the end completely overshadowed what could have been a good experience.
0
Replies (0)WS
Wimpie S
1 reviews | Active since Aug 2020
4 Jul 2026, 18:53
Roca Mama's, what a joke
What a disappointment, my family is always telling me that Roco Mama's food is great, so I thought I will try them, ordered through Mr D, chicken burger combo, food arrived one hour later, ice cold, no coke zero, chicken burger consisted only of a dry bun with a tasteless, oily crumbed piece of chicken, no lettuce, tomato, onions or any kind of sauce, after I finished the so called meal the driver from Mr D arrived again with a coke which I cannot drink as I am a diabetic, told the driver to take it back. Needless to say I will never order from this group again and I will advise any and everybody do do the same, given their prices this is absolutely a no go for this kind of service and product
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Wimpie S
1 reviews | Active since Aug 2020
4 Jul 2026, 18:53
Roca Mama's, what a joke
What a disappointment, my family is always telling me that Roco Mama's food is great, so I thought I will try them, ordered through Mr D, chicken burger combo, food arrived one hour later, ice cold, no coke zero, chicken burger consisted only of a dry bun with a tasteless, oily crumbed piece of chicken, no lettuce, tomato, onions or any kind of sauce, after I finished the so called meal the driver from Mr D arrived again with a coke which I cannot drink as I am a diabetic, told the driver to take it back. Needless to say I will never order from this group again and I will advise any and everybody do do the same, given their prices this is absolutely a no go for this kind of service and product
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Replies (0)KM
KS
Keisha S
1 reviews | Active since Oct 2020
30 Mar 2026, 17:01
Hair in chicken wing
Visited rocomommas westgate today. Had a takeaway of wings and fries. When I opened my wings- I found a long string of hair embedded in one of the chicken wings. This is absolutely unsanitary.
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Nonhlanhla M
1 reviews | Active since Mar 2026
10 Mar 2026, 17:38
Bad service
The worst store ever. Very tidy. I was given a cold drink with a dirty cup. The waitress was wearing a dirty clothes
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Nonhlanhla M
1 reviews | Active since Mar 2026
10 Mar 2026, 17:38
Bad service
The worst store ever. Very tidy. I was given a cold drink with a dirty cup. The waitress was wearing a dirty clothes
0
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Geri M
1 reviews | Active since Jul 2012
2 Feb 2026, 09:06
Bad customer service
Im currently at the restaurant and please tell me why the service is so poor. When I stepped in with my kids someone called Zee who is a tomboy with dreadlocks insisted that we have a sit inside of which my kids and I didn't want to and so we picked a spot outside because its hot and the music is very loud inside. 20min later, not attended, no menu nothing " clearly we are there to watch them work" I go to the paypoint and ask for a manager and to my surprise that very same Zee is the manager "so says the stuff" my problem is, why do we get ignored when we want to spend our money at this restaurant? Yall need to improve your service because this is not on.
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Geri M
1 reviews | Active since Jul 2012
2 Feb 2026, 09:06
Bad customer service
Im currently at the restaurant and please tell me why the service is so poor. When I stepped in with my kids someone called Zee who is a tomboy with dreadlocks insisted that we have a sit inside of which my kids and I didn't want to and so we picked a spot outside because its hot and the music is very loud inside. 20min later, not attended, no menu nothing " clearly we are there to watch them work" I go to the paypoint and ask for a manager and to my surprise that very same Zee is the manager "so says the stuff" my problem is, why do we get ignored when we want to spend our money at this restaurant? Yall need to improve your service because this is not on.
0
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Nthabiseng M
1 reviews | Active since Jan 2018
27 Oct 2025, 08:48
terrible service
Very bad experience Bad customer service, we sat there today with my son and waited over an hour to be serviced and when we finally got our order we get the wrong order, we tried calling the waiter back to tell her the start is not what we ordered to no avail, until i walked up to the till point called the lady and asked to pay for our drinks and we left to cool eat else where. Its like all waiters there ignore customers you don't even see the manager making rounds to check if all is in order Never ever going back there again 😡😡😡😡
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Nthabiseng M
1 reviews | Active since Jan 2018
27 Oct 2025, 08:48
terrible service
Very bad experience Bad customer service, we sat there today with my son and waited over an hour to be serviced and when we finally got our order we get the wrong order, we tried calling the waiter back to tell her the start is not what we ordered to no avail, until i walked up to the till point called the lady and asked to pay for our drinks and we left to cool eat else where. Its like all waiters there ignore customers you don't even see the manager making rounds to check if all is in order Never ever going back there again 😡😡😡😡
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