Rockets
Unclaimed Business
|2.5|2 Reviews (last 12 months)|This business does not respond to reviews
Rockets
Unclaimed Business
|2.5
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2.5|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Leato N
1 reviews | Active since Sept 2014
8 Jun 2026, 02:45
Unhelpful, awful, disturbing experience
This place is absolutely incredibly, horrible. We made a reservation two weeks prior to go and enjoy ourselves at this restaurant, and we got there and we were told to go upstairs where we had made the reservation for. We entered, there was nobody to take us to our seat, so we sat at one of the reserved tables where we had asked to sir. We sat for a good maybe 20 minutes without anybody helping us. We eventually flagged down a waitress who then told us that she thought we had somebody helping us, but she'll get somebody. She disappeared, didn't come back. And then a second waiter came and left, and then the third waiter came through. We asked him about getting somebody to help us. He said the same thing. And then he asked, if we a reservation?And he wanted to change our seating when we had reserved our seating for specifically where we were sitting. And after having been there without any help from anybody, we decided to leave. But thank you, thank you, Rockets, because you allowed us to go find a better place in Ballito, 45 on Eat Street. Absolutely amazing, service was impeccable, the aesthetics were out of this world and the food blissfully delicious. Thankfully we were also able to find Wedgewood ice cream. So thank you for your absolutely horrible service.
Helpful (0)
|Replies (0)LN
Leato N
1 reviews | Active since Sept 2014
8 Jun 2026, 02:45
Unhelpful, awful, disturbing experience
This place is absolutely incredibly, horrible. We made a reservation two weeks prior to go and enjoy ourselves at this restaurant, and we got there and we were told to go upstairs where we had made the reservation for. We entered, there was nobody to take us to our seat, so we sat at one of the reserved tables where we had asked to sir. We sat for a good maybe 20 minutes without anybody helping us. We eventually flagged down a waitress who then told us that she thought we had somebody helping us, but she'll get somebody. She disappeared, didn't come back. And then a second waiter came and left, and then the third waiter came through. We asked him about getting somebody to help us. He said the same thing. And then he asked, if we a reservation?And he wanted to change our seating when we had reserved our seating for specifically where we were sitting. And after having been there without any help from anybody, we decided to leave. But thank you, thank you, Rockets, because you allowed us to go find a better place in Ballito, 45 on Eat Street. Absolutely amazing, service was impeccable, the aesthetics were out of this world and the food blissfully delicious. Thankfully we were also able to find Wedgewood ice cream. So thank you for your absolutely horrible service.
0
Replies (0)dN
denise N
1 reviews | Active since Jan 2023
18 Feb 2026, 12:16
Disgusting poor service
I have the worse experience ever! It was my birthday and my husband wanted to treat me to a 5 star experience so we visited the Rockets Menlyn. We were the only guests there as we arrived at 11am. We ordered drinks and I requested a hooka pipe with watermelon and mint flav. The manager then advised he no longer has those flavours but can mix something else. I agreed. Whilst he was busy, they served our drinks, NO COASTERS, NO WIPES, NO SERVIETTES. we had to then request for it. They brought me the hooka ,it was horrible bearing in mind its R420. The coal was cutting my throat, there was no actual taste of flavour. So I raised a complaint with the manager and he asked the team to change the flav again. The waiter then dropped the hooka head on the table, all the coal fell everywhere, ash in our drinks. Bits of coal fell on my foot, the carpet was burnt. It was a whole damn mess!!!! Eventually I asked them to cancel the hooka because I was just over it. This is extremely disappointing , the service is just absolutely disgusting. Management did not even offer any solution, instead he fled. We then paid and left. I have photos of everything. And would like to escalate this matter to their headoffice and also make social media aware of the poor service at Menlyn. I will never recommend this branch to anyone.
Helpful (0)
|Replies (0)dN
denise N
1 reviews | Active since Jan 2023
18 Feb 2026, 12:16
Disgusting poor service
I have the worse experience ever! It was my birthday and my husband wanted to treat me to a 5 star experience so we visited the Rockets Menlyn. We were the only guests there as we arrived at 11am. We ordered drinks and I requested a hooka pipe with watermelon and mint flav. The manager then advised he no longer has those flavours but can mix something else. I agreed. Whilst he was busy, they served our drinks, NO COASTERS, NO WIPES, NO SERVIETTES. we had to then request for it. They brought me the hooka ,it was horrible bearing in mind its R420. The coal was cutting my throat, there was no actual taste of flavour. So I raised a complaint with the manager and he asked the team to change the flav again. The waiter then dropped the hooka head on the table, all the coal fell everywhere, ash in our drinks. Bits of coal fell on my foot, the carpet was burnt. It was a whole damn mess!!!! Eventually I asked them to cancel the hooka because I was just over it. This is extremely disappointing , the service is just absolutely disgusting. Management did not even offer any solution, instead he fled. We then paid and left. I have photos of everything. And would like to escalate this matter to their headoffice and also make social media aware of the poor service at Menlyn. I will never recommend this branch to anyone.
0
Replies (0)