Worst Service Ever

Hi Let me advice anyone that is thinking of signing up with RocketNet, rather find a provider that is customer centric and provides the service that is promised. I signed up with RocketNet on the 11th Feb 2019, but prior to that I have called twice to confirm RocketNet would be a better provider than Cool Ideas (waited 2 months for an installation and then was attacked over the phone when I cancelled). Bongane at RocketNet assured me and reassured me that they would prioritise my installation if I cancel with Cool Ideas and sign up with RocketNet. So, on the 11th Feb I signed up and called again to speak to Bongane to prioritise my installation. After that call I never hear from anyone again, it’s one black dark hole and I’m told I must wait 2 weeks. On Friday (1st March well after 2 weeks) I get a call and I’m told my fibre was installed and I was asked if they can send me the router that I already paid for on the 11th (The router should have been delivered as soon as I made payment which will now result in a further delaying using the connection). Nevertheless, let me get back to my point. No one called me to schedule an installation, no one actually came out to my home, but my fibre is active according to RocketNet. Zero feedback or customer service up to this point. I asked Bongane how is this possible, no one called me at all, he was just as puzzled and said he would call me back after speaking to SADV. Eventually, when he did call me back, he told me SADV activated it remotely without my knowledge and didn’t even call me to provide feedback, ask me to test or even offer to set it up at home for me, this was the first I was hearing of it. It was the first Bongane was hearing of it himself, which only tells me that RocketNet also doesn’t follow up with SADV at all and clearly doesn’t have an idea of what is going on to track installations. To say the least I was ****ed off, I’m paying for a service for someone coming out, installing, connecting and testing and then walking me through the process, not everything being done without my knowledge and then magically expecting me to know it’s done. After me making a noise about it, they tested and told me the CPE is not working, honestly do they know what they are doing? After all of this, I requested that someone come out on Saturday to sort everything out, to that I never got a respondence, seems that standard operating model of RocketNet is to ignore the customer once they get your money. Just something to take note, I signed up with RocketNet, not SADV, you can’t keep on blaming SADV, I’m your customer, you have to deal with them. In short, if anyone is reading this, DON’T sign up with RocketNet, customer service is non-existence and you will wait forever to get your fibre sort out.