1 reviews | Active since Oct 2013
WORST EXISTING CLIENT SERVICE EXPERIENCE #54654
I have recently moved to a new property.
I instructed RocketNet to please transfer my subscription from the property I sold to the new property that I bought. This was on the 6th of June.
They took weeks to respond to my request. After numerous telephone calls they eventually updated their feedback to say that they will send someone to come and inspect the property. I informed them that the new property does have fiber but the previous owner did not use it. Hence I want RocketNet and Vuma to come and do the installation.
They immediately debited by account with R 1725 for the new installation on 1 July 2022. It is now the 23rd of August and still nobody attended to the installation and Rocketnet simply refuse to respond to my emails following up about the installation. In the meantime, I am paying for a subscription I cant use.
I will never recommend them to anyone. They are quick to make the sale and the sales team are phenomenal at signing new client, but after sales are non existent.
Thank you for making us aware of this ticket. We have studied the ticket and will ensure that our team will do everything in their power to escalate your installation with Vuma. We apologise for the inconvenience caused.
Kind Regards,
RocketNet Ops Team
Best regards,
Thank you for making us aware of this ticket. We have studied the ticket and will ensure that our team will do everything in their power to escalate your installation with Vuma. We apologise for the inconvenience caused.
Kind Regards,
RocketNet Ops Team
Best regards,
Thanks for sending out your team. It seems like Hello Peter is the only platform to use to get a response from your company. Hence, I am writing to you here, because your office is answering their phones.
I received an email from your yesterday to confirm that my line has been activated. The email also had an invoice attached where you bill me for a pro rata use for the line for the duration of August. However, my line has not been activated and there is no internet connection.
Furthermore, what about the full months subscription I paid for August at the beginning of the month and why do I need to pay another activation fee if I have been a client since January. Is my full months subscription fee that I paid no longer important to you.
I believe I will receive a call from you shortly
Thanks for sending out your team. It seems like Hello Peter is the only platform to use to get a response from your company. Hence, I am writing to you here, because your office is answering their phones.
I received an email from your yesterday to confirm that my line has been activated. The email also had an invoice attached where you bill me for a pro rata use for the line for the duration of August. However, my line has not been activated and there is no internet connection.
Furthermore, what about the full months subscription I paid for August at the beginning of the month and why do I need to pay another activation fee if I have been a client since January. Is my full months subscription fee that I paid no longer important to you.
I believe I will receive a call from you shortly
Thank you for your message. We have tried to call to assist to clarify the billing as well as help to reconfigure your router so the internet may work.
Kindly drop us a WhatsApp to *** whenever is a convenient time so we can help you further.
Kind Regards,
RocketNet Support
Best regards,
Thank you for your message. We have tried to call to assist to clarify the billing as well as help to reconfigure your router so the internet may work.
Kindly drop us a WhatsApp to *** whenever is a convenient time so we can help you further.
Kind Regards,
RocketNet Support
Best regards,