Worst Customer Experience / Service Delivery

I have been without connection from 2nd and today is the 15th of Feb. I have reported the fault on Sunday 5th, nothing has come out of it except requests to do some Router checks each time you call or when what'saping them. The agony of doing one thing over and over again as if you're stupid - makes you feel like nothing is done on their side to ensure that you are back online asap -maybe they are doing this purposely to datashed. They come highly rated which is miss-leading, me as a paying customer, should not be treated this way. I honestly regret the decision to change from 5g to this nonsensical so-called Fibre. No urgency, no sympathy, non-existent customer support /service, only lip service! I can't wait to get back to 5g network which by the way, never experience issues like this - 15 days without connectivity!