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Yoliswa M

1 reviews | Active since Apr 2022

25 Apr 2022, 15:00

Worse than Eskom biggest nightmare

Below Zero is my rate they are the worst. 5 days of no internet or any communication. Customer care drops calls If you accidentally get through . Highly ************* team that lies and zero Customer service. Worst nightmare

0
Replies (4)
RocketNet
RocketNet's reply25 Apr 2022, 15:14
Official
Hi Yoliswa,

Thank you for contacting Rocketnet Support.

Thank you for your call and time to investigate. 

We do apologize for the ongoing outage with Red Networks and have escalated a ticket internally to keep you updated personally. 

Kind Regards,

RocketNet Support
RocketNet
RocketNet's reply28 Apr 2022, 12:17
Official
Hi Yoliswa,

Thank you for your call and time to confirm the problem is resolved.

We do apologize for the inconvenience caused and will share the incident report from the network operator as soon as it is available.

Please let us know if you have any further issues.

Kind Regards,

RocketNet Support 
YM
Yoliswa M's update29 Apr 2022, 11:46
Reviewer Update
Thank you RocketNet for your assistance and continued communication after the comments. It has restored my faith in you guys. I would highly recommend you
RocketNet
RocketNet's reply29 Apr 2022, 12:19
Official
Hi Yoliswa,

Thank you kindly for allowing us the opportunity to win back your trust, we appreciate the positive feedback and response.

Thank you for choosing RocketNet.

Kind Regards,
RocketNet Ops Team