Why is RocketNet becoming a bully Sgebenga now???

On 28 February 2023 at 15:04 I received an email from RocketNet titled “Openserve Pricing 2023 Increase the Speed” indicating that that their “FNO partner, Openserve, has announced price and service updates to their 2023 network packages.” And that “From 1st April 2023, Openserve will enhance the current packages and launch new product speeds and pricing to replace the existing packages.”

I responded to the email on the same day on 01 March 2023 at 12:47 requesting a downgrade form the package that the new introduced packages will land me on, to a lower package that is within my affordability. They responded on 02 March 2023 at 11:35 as follows “May we ask that you please respond to this mail on the 1st of April 2023 so we proceed with the downgrade request?”

However, before I could even respond, I was slapped with an invoice for April for the same package I gave a full month’s notice to be downgraded from in an email on 23 March 2023 at 15:22. When I wrote to them requesting a corrected invoice for the package I requested to be downgraded to, I was now told that they didn’t load the new packages yet and that I will have to be downgraded from 01 May 2023, meaning I must now pay the amount I cannot afford despite my notice and request to be downgraded on 01 March 2023, the supposed calendar notice they require.

I am beyond livid as I write this because today they deducted the amount I could not afford and didn’t budget for from my bank account. On top of the additional amount I must now pay my bank extra costs for going negative without an overdraft. Creating additional financial problems I don’t need, even when I follows RcketNet’s procedure.

PLEASE REVERSE THE AMOUNT AND DEBIT THE CORRECT ONE!!! And send a corrected invoice for April going forward!!!