1 reviews | Active since Apr 2016
Waste of time and worst service.
The worst experience ever, app**** on the 29th of Jan for a new isntall and their systems were updated that order received and someone will contact me, after 3/4 days i had not received feedback so i called them and the lady said she will escalate however again nothing happened.After 5 days i checked status and it was still same as 5 days ago. Then i updated the case complainig about lack of feedback, still no answer, i then updated the case to be closed as i was no longer interested, again no one bothered to call me or update me, went to another service provider and they delivered the next day, only today the 5th they call me , imagine if the sales process is like this, how will service be when i have a problem, you will have to wait for days. Dont bother yourself
Thank you for sharing your experience. We sincerely apologise for the delays and lack of communication you encountered during your installation process. This is not the standard of service we aim to provide, and we understand how frustrating it must have been for you. Your feedback is valuable, and we’ll review our processes to ensure better communication and quicker responses.
We regret that we didn’t meet your expectations this time, but we appreciate you bringing this to our attention. Should you ever reconsider, we’d love the opportunity to provide you with the service experience you deserve.
Thanks again,RocketNet Team
Thank you for sharing your experience. We sincerely apologise for the delays and lack of communication you encountered during your installation process. This is not the standard of service we aim to provide, and we understand how frustrating it must have been for you. Your feedback is valuable, and we’ll review our processes to ensure better communication and quicker responses.
We regret that we didn’t meet your expectations this time, but we appreciate you bringing this to our attention. Should you ever reconsider, we’d love the opportunity to provide you with the service experience you deserve.
Thanks again,RocketNet Team