Warwick at RocketNet is a Legend — But Vumatel, You’ve Let Us Down

The past few months dealing with our fibre network has been an absolute nightmare — and it’s all thanks to Vumatel’s shocking service and poor handling. But in the middle of all this chaos, one person stood out and that’s Warwick Lang from RocketNet.

We had an issue moving our line from one house to a flat on the same property, and Vumatel insisted we cancel and reinstall everything — completely unnecessary and inconvenient. Luckily, Warwick stepped in, sorted everything out in record time, and had the new line installed before we could blink.

Then came the bill shock. Without any consent or prior notice, Vumatel upgraded us to a higher, more expensive line we never asked for. No email, no call — just a bill. Once again, it was Warwick who fought our battle with them, got the mistake sorted, secured our credits, and made sure we had internet over the weekend after Vumatel promised multiple times to reconnect the same day… and then cut us off anyway.

Warwick stayed on their case and made sure we were back online, while Vumatel was nowhere to be found. Thanks to him, our line has been fixed and stable since.

To RocketNet: you have a gem in Warwick — he deserves more than 5 stars. To Vumatel: zero stars for your shocking service, lack of communication, and underhanded way of changing a customer’s line without consent. The only reason we haven’t moved service providers is because of the incredible support we’ve had from RocketNet’s team, especially Warwick.

Thank you, Warwick — you’ve kept us sane through this mess.