rV
rolandi V
1 reviews | Active since Dec 2013
05 Mar 2026, 09:21
Very unhappy!!
Bad customer service- internet down struggling to get hold of them to be assisted and when i eventually get hold of them there is an excuse as to why my internet is down instead of helping me resolve the issue. after vumatels repairs everyone in my complex has internet again but not me and they keep on saying vumatel is down but how can that be when everyone else is up and running??
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Replies (1)
RocketNet's replyOfficial
08 Jul 2026, 16:03Good Day Rolandi,
Thank you for your feedback. We’re truly sorry for the frustration and inconvenience you experienced while trying to get assistance. We understand how upsetting it is to be without a connection, especially when others around you have already been restored.
We’re pleased that the issue has since been resolved, but we acknowledge that your experience with our communication and support fell short of the standard we aim to provide. Your feedback is important to us, and we’ll use it to improve how we communicate and manage similar situations in the future.
Thanks again,
RocketNet Team
Thank you for your feedback. We’re truly sorry for the frustration and inconvenience you experienced while trying to get assistance. We understand how upsetting it is to be without a connection, especially when others around you have already been restored.
We’re pleased that the issue has since been resolved, but we acknowledge that your experience with our communication and support fell short of the standard we aim to provide. Your feedback is important to us, and we’ll use it to improve how we communicate and manage similar situations in the future.
Thanks again,
RocketNet Team
RocketNet's reply08 Jul 2026, 16:03
Official
Good Day Rolandi,
Thank you for your feedback. We’re truly sorry for the frustration and inconvenience you experienced while trying to get assistance. We understand how upsetting it is to be without a connection, especially when others around you have already been restored.
We’re pleased that the issue has since been resolved, but we acknowledge that your experience with our communication and support fell short of the standard we aim to provide. Your feedback is important to us, and we’ll use it to improve how we communicate and manage similar situations in the future.
Thanks again,
RocketNet Team
Thank you for your feedback. We’re truly sorry for the frustration and inconvenience you experienced while trying to get assistance. We understand how upsetting it is to be without a connection, especially when others around you have already been restored.
We’re pleased that the issue has since been resolved, but we acknowledge that your experience with our communication and support fell short of the standard we aim to provide. Your feedback is important to us, and we’ll use it to improve how we communicate and manage similar situations in the future.
Thanks again,
RocketNet Team