rH
rephael H
1 reviews | Active since Jan 2019
18 Jan 2019, 11:42
Useless Comapany - No internet for 3 weeks!
Rocketnet have still not activated our line after 3 weeks. After saying multiple times that they would get Vumatel to help us the only way that they could help us is by cancelling the line! If a fibre provider can't communicate with their hardware provider(vumatel) then they are pointless. They wasted 3 weeks of my time so I would suggest you stay away!
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RocketNet's replyOfficial
16 Feb 2019, 11:55Morning Raphael, This information has been duly noted. We cannot sincerely apologise enough for this inconvenience and we are deeply saddened by this. This issue has been escalated to the very highest and is being dealt with utmost care. We work extremely hard to make sure that all our clients are always treated with highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this. We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client. Thank you for your patience and understanding to allow us to win you back as our client. Warmest regards,
Rocketnet
Rocketnet
Best regards,
RocketNet's reply16 Feb 2019, 11:55
Official
Morning Raphael, This information has been duly noted. We cannot sincerely apologise enough for this inconvenience and we are deeply saddened by this. This issue has been escalated to the very highest and is being dealt with utmost care. We work extremely hard to make sure that all our clients are always treated with highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this. We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client. Thank you for your patience and understanding to allow us to win you back as our client. Warmest regards,
Rocketnet
Rocketnet
Best regards,