Drops connectivity
<div>It seems like this company alters your connectivity outside their operating to throttle/drop your connectivity.
On 27-April-2022 and tonight (30-April-2022) I had my fibre connection drop around 20:10.
They ALWAYS blame my router and give you the run around despite stating the FACTS. They simply cannot give you a real answer when asked them WHY IS MY CONNECTIVITY PERFECT THROUGHOUT THE DAY BUT IS PROBLEMATIC DURING CERTAIN TIME PERIODS.
In the first WhatsApp conversation I was told to check the LAN setup to check if the connectivity is slow there as well; admittedly, I did not do this because it seems like trainees are attending to my call. When initially logged at around 20:20 on the 27th, the connection magically sorted itself out around 09:15 the next day.
Tonight the exact same thing!
PLEASE LET ME KNOW IF YOU CANNOT GIVE ME A STABLE SERVICE ROCKETNET!
I do not need your sub-standard service!
Also, please dont come with your long story of how you never throttle; it is laughable.</div>
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Replies (3)
RocketNet's replyOfficial
30 Apr 2022, 23:08Good evening Nischal,
Thank you for letting us know about your connection troubles, apologies for the frustration that this may cause you.
We can assure you that we do not shape nor throttle our network. We would like to work with you in determining why you are having challenges on the network. We have had a look at our network notices page (rss.rocketnet.co.za) and could not find any Vuma reported issues related to maintenance or alerts.
We will task our Support Team to make contact with you, however in the interim please may we request that you run the RocketNet Probe mobile application during the troublesome times that we can have better insight into your network troubles to help us determine if there are any possible hints at what is causing the frustration on your network.
We trust that we will be able to assist and work with you in determining where the speed challenges are originating from.
Kind Regards,
RocketNet Ops Team
Thank you for letting us know about your connection troubles, apologies for the frustration that this may cause you.
We can assure you that we do not shape nor throttle our network. We would like to work with you in determining why you are having challenges on the network. We have had a look at our network notices page (rss.rocketnet.co.za) and could not find any Vuma reported issues related to maintenance or alerts.
We will task our Support Team to make contact with you, however in the interim please may we request that you run the RocketNet Probe mobile application during the troublesome times that we can have better insight into your network troubles to help us determine if there are any possible hints at what is causing the frustration on your network.
We trust that we will be able to assist and work with you in determining where the speed challenges are originating from.
Kind Regards,
RocketNet Ops Team
Best regards,
RocketNet's reply30 Apr 2022, 23:08
Official
Good evening Nischal,
Thank you for letting us know about your connection troubles, apologies for the frustration that this may cause you.
We can assure you that we do not shape nor throttle our network. We would like to work with you in determining why you are having challenges on the network. We have had a look at our network notices page (rss.rocketnet.co.za) and could not find any Vuma reported issues related to maintenance or alerts.
We will task our Support Team to make contact with you, however in the interim please may we request that you run the RocketNet Probe mobile application during the troublesome times that we can have better insight into your network troubles to help us determine if there are any possible hints at what is causing the frustration on your network.
We trust that we will be able to assist and work with you in determining where the speed challenges are originating from.
Kind Regards,
RocketNet Ops Team
Thank you for letting us know about your connection troubles, apologies for the frustration that this may cause you.
We can assure you that we do not shape nor throttle our network. We would like to work with you in determining why you are having challenges on the network. We have had a look at our network notices page (rss.rocketnet.co.za) and could not find any Vuma reported issues related to maintenance or alerts.
We will task our Support Team to make contact with you, however in the interim please may we request that you run the RocketNet Probe mobile application during the troublesome times that we can have better insight into your network troubles to help us determine if there are any possible hints at what is causing the frustration on your network.
We trust that we will be able to assist and work with you in determining where the speed challenges are originating from.
Kind Regards,
RocketNet Ops Team
Best regards,
's updateReviewer Update
10 May 2022, 10:21Update: Rocketnet had sent out a technician (JM) last week to assist in troubleshooting the issues experienced. A detailed conversation on the initial engagement was done to which we ruled out several possibilities. A follow-up was done this morning to which we are looking at another avenue to continue with the trouble-shooting for another week to which we will take it from there.
Notable thanks to the technician (JM) who has been patient in helping me resolve this issue; very much appreciated and needed.
Notable thanks to the technician (JM) who has been patient in helping me resolve this issue; very much appreciated and needed.
's update10 May 2022, 10:21
Reviewer Update
Update: Rocketnet had sent out a technician (JM) last week to assist in troubleshooting the issues experienced. A detailed conversation on the initial engagement was done to which we ruled out several possibilities. A follow-up was done this morning to which we are looking at another avenue to continue with the trouble-shooting for another week to which we will take it from there.
Notable thanks to the technician (JM) who has been patient in helping me resolve this issue; very much appreciated and needed.
Notable thanks to the technician (JM) who has been patient in helping me resolve this issue; very much appreciated and needed.
RocketNet's replyOfficial
10 May 2022, 10:31Hi Nischal,
Thank you for contacting RocketNet Support.
Thank you for your confirmation. We look forward to continuing to assist to assist and resolve the ongoing problems.
Kind Regards,
RocketNet Support
Thank you for contacting RocketNet Support.
Thank you for your confirmation. We look forward to continuing to assist to assist and resolve the ongoing problems.
Kind Regards,
RocketNet Support
Best regards,
RocketNet's reply10 May 2022, 10:31
Official
Hi Nischal,
Thank you for contacting RocketNet Support.
Thank you for your confirmation. We look forward to continuing to assist to assist and resolve the ongoing problems.
Kind Regards,
RocketNet Support
Thank you for contacting RocketNet Support.
Thank you for your confirmation. We look forward to continuing to assist to assist and resolve the ongoing problems.
Kind Regards,
RocketNet Support
Best regards,