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Shadrack S

1 reviews | Active since Nov 2022

09 Feb 2023, 15:05

Their line is unstable, first when I app**** for the service it took them two months to get me online and they failed to check if my address was correct with their partner Vumatel, I had to suffer for their mistakes

Their line is unstable, first when I app**** for the service it took them two months to get me online and they failed to check if my address was correct with their partner Vumatel, I had to suffer for their mistakes. Now my line is down again 😡

0
Replies (3)
RocketNet
RocketNet's reply09 Feb 2023, 15:17
Official
Hi Shadrack,

We truly apologize for the delay in resolution.  

This matter has been escalated to Vumatel and we now await Vumatel to contact you to schedule a time for the repair to be conducted.  

We do apologize for the inconvenience in this regard. 

Kindest regards,
RocketNet Ops team
SS
Shadrack S's update09 Feb 2023, 15:27
Reviewer Update
This same issue is happening for the third time, I had to suffer without internet and pay for data else where. Worst of all you are refusing to compensate me for all that trouble, if it is not fixed by tonight I am gone, I will find another service provider.
RocketNet
RocketNet's reply15 Feb 2023, 15:36
Official
Hi Shadrack. 

We truly apologize for the delay in restoring your connection, but we can assure you that we are working on this!

We will provide an update shortly. 

Kindest regards,
RocketNet Operations