Terrible service from Rocketnet

I ordered Apollo 20/2 package on mon 8 May and before that had ordered the same package from Vuma for installation at our house. I was told that I should contact Rocketnet as soon as Vuma installs at house so that router can be delivered. Vuma installed at 1pm on Monday the 14th May. I called Rocketnet that night and was told that it was too late to deliver for Tuesday so delivery would be scheduled for Wednesday the 16th. My details were taken and delivery address confirmed. I called the call centre on Wednesday at 1pm and was told that there was no router scheduled for delivery to my address. Upon further investigation it was clear that the router was never scheduled for delivery. I spoke to a supervisor called Jade who basically told me that there was nothing that could be done and I would only get the router on Thursday. I stressed that I could not accept this as I needed the router on Wednesday. Essentially Jade was not willing to assist even though it was clear fault was with Rocketnet. I then asked for the contract to be cancelled to which I was told I'd have to pay R1000 and give a months notice. I made it clear that the router must be delivered or the contract must be cancelled and I am not paying any charges or given any notice.

I was called 5 mins later and told by one of the consultants, the one I had spoken to on the Monday who was meant to schedule the delivery, and was told that he would personally deliver the router after work. Surprise surprise there was no delivery.

So basically all I got from Rocketnet staff was we know its our fault , but sorry theres nothing we can do for you. This is totally unacceptable. I made it very clear that I needed the router on Wednesday the 16th and no one really cared about that or offered any viable alternatives.