Terrible Service

Item: RocketNet
Rating: 1
Author: Nagendran N

Good Day, i have been experiencing downtime from Monday 30th January 2023, call has been logged but its been a week now basically, and this no joy, i use their whatsapp and the only response is that they will escalate and provide feedback, every single day i have to whatsapp and be told wait and they will provide feedback, my matter is being escalated, there is no matter of urgency in getting a customer back online. I have the whatsapp mesage as proof that no feedback is given and no communication untill i ask. So yes, Rocketnet is not very helpful and caring about their customers. Really sad that yourll only know the words "Escalate" and "Provide feeback" but feedback never happens. As mentioned read the whatsapp communication. Wonder when ever i will get internet again.

Helpful (0)

Replies (2)

RocketNet's replyOfficial

06 Feb 2023, 08:04

Hi Nagendran,

We truly apologize for the delay in resolution.

This matter is currently being investigated by Zooms Fibre Maintenance team, who has assured us that they will be in contact with you as soon as possible.

Please do reach us to us for further assistance in this regard.

Kindest regards,
RocketNet Operations

RocketNet's reply06 Feb 2023, 08:04

Official

Nagendran N's updateReviewer Update

10 Feb 2023, 18:01

Good Day, i am not going into detail again but still no joy. No internet, unfortunately i am a customer, the problem is between you guys and zoom fibre. Why should i keep phone and wasting my airtime to get this right, at the end of the day, neither company paying for my airtime being used. Yourll suppose to check with the customer if he or she is up and running but yourll fail to do that, i have to keep phoning or send whatsapp. Either sort this out asap of cancel my service and state that rocketnet cannot provide a service to its customer and expects the customer to do all the phoning ,cause rocketnet just dont care. Thanks

Nagendran N's update10 Feb 2023, 18:01

Reviewer Update