1 reviews | Active since Aug 2024
* * * * * * stars if they were available
After having had an experience one would rather avoid in his life with another ISP in Cape Town (I had so much troubles with them you can’t believe it) I was recommended RocketNet.
What a Blessing!!! (in comparison to the other ISP in Cape Town)
Special thanks to GLORIA from sales!!! She is great! Try to get hold of her when you hook up with them! Your problem is solved once you have connected with her!
What is the difference to the other ISP? - You speak to an agent if you wish not to a bot. - If necessary they call you back (can you believe it) - They reply for an answer never takes more than five minutes! (With the ISP in Cape Town, I have spent altogether 24 hours waiting on the line over a period of seven days.) - Every agent is competent and knowledgeable and knows what he/she/it is doing! (in comparison to the others it seems that these agents don’t know what the colleagues have done to your account.) - They (Gloria) are inventive, think laterally and work around the problem until it’s solved. - My one was solved after three working days!
There would be much more to tell however, I think that’s enough to show that I’m thrilled with this company!
Postscript If you want to know what the name of the ISP in Cape Town is you must put together 2 words - what a spider is producing and the continent we are living on.
Thank you so much for sharing your experience! We’re thrilled to hear that RocketNet exceeded your expectations, especially after your previous challenges. We’ll be sure to pass along your kind words to Gloria—she’ll be delighted to hear how much of a difference she made. It’s great to know that our team’s dedication to personalized service and quick response times made such a positive impact. We’re here whenever you need us!
Kind regards,
Ashleigh
Thank you so much for sharing your experience! We’re thrilled to hear that RocketNet exceeded your expectations, especially after your previous challenges. We’ll be sure to pass along your kind words to Gloria—she’ll be delighted to hear how much of a difference she made. It’s great to know that our team’s dedication to personalized service and quick response times made such a positive impact. We’re here whenever you need us!
Kind regards,
Ashleigh
