KM
Kay M
1 reviews | Active since Jun 2011
08 Mar 2024, 12:38
Sluggish service and no one really cares
I notified my ISP of my move and was promptly assisted by the service agents on the next steps. The nightmare came when dealing with the orders team. Sluggish responses, abrupt, poor experience. I have had to follow up multiple times and still haven’t got connectivity. I’ve highlighted the importance of WiFi for the work I do but clearly I’m just another number to them. I’m at my wits end and am looking for another ISP who will value my business.
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RocketNet's replyOfficial
08 Mar 2024, 14:56Good day Khanya
We are sorry to hear of this experience, We strive for excellence and appreciate you telling us about your experience. We see the team has confirmed that you have a Vumatel ONT at your property which is covered by MFN and this won't work. We have asked our team to contact you and confirm how this was possible and to find a way forward as we value you as a customer.
We look forward to resolving your issue and having you join the RocketNet family
kind regards
The RocketNet Team
We are sorry to hear of this experience, We strive for excellence and appreciate you telling us about your experience. We see the team has confirmed that you have a Vumatel ONT at your property which is covered by MFN and this won't work. We have asked our team to contact you and confirm how this was possible and to find a way forward as we value you as a customer.
We look forward to resolving your issue and having you join the RocketNet family
kind regards
The RocketNet Team
RocketNet's reply08 Mar 2024, 14:56
Official
Good day Khanya
We are sorry to hear of this experience, We strive for excellence and appreciate you telling us about your experience. We see the team has confirmed that you have a Vumatel ONT at your property which is covered by MFN and this won't work. We have asked our team to contact you and confirm how this was possible and to find a way forward as we value you as a customer.
We look forward to resolving your issue and having you join the RocketNet family
kind regards
The RocketNet Team
We are sorry to hear of this experience, We strive for excellence and appreciate you telling us about your experience. We see the team has confirmed that you have a Vumatel ONT at your property which is covered by MFN and this won't work. We have asked our team to contact you and confirm how this was possible and to find a way forward as we value you as a customer.
We look forward to resolving your issue and having you join the RocketNet family
kind regards
The RocketNet Team