Shocking customer service

I recently had fibre internet installed by Vumatel and Rocketnet. The installation was done quickly and professionally and was working fine but after only a couple of days I had no connection. After seeking help i was informed that my Fibre internet line with Rocketnet has been taken over by Vox and used by someone else and I am left without any internet connection but still paying for the service.

How is this even possible?? This is completely ********* and *******! This is *****ing money from people!

Ive sent proof of address and proof of my installation. I have spoken to both Rocketnet and Vumatel since i do not know who can resolve this issue.

Despite my efforts to seek clarification from Vumatel and RocketNet, my inquiries have gone unanswered for weeks,

I am appalled by the manner in which this situation has been handled. Their incompetence and lack of effort has hindered my ability to conduct my business effectively. As a paying customer, I expect to receive prompt and reliable service, and unfortunately, this has not been the case. No resolution to this issue, and the lack of internet connectivity is costing me time and money.

Absolutely shocking!!!!