LR
Lerato R

1 reviews | Active since Sept 2011

08 Feb 2024, 20:22

Seamless Onboarding Experience. Queen and Warrick

I would like to express my heartfelt gratitude to Queen for providing me with exceptional service during my recent search for a new internet service provider. Facing frustration with my previous provider, I reached out in urgent need, and Queen exceeded my expectations with her professionalism and efficiency.

Queen ensured a seamless onboarding process, keeping me consistently updated and delivering on her promises. She took the time to explain the intricacies of billing, ensuring complete clarity and understanding on my part. Today, I am delighted to report that not only was the router promptly delivered, but I am also now a thoroughly satisfied customer.

Furthermore, I must commend Warrick for his invaluable assistance in finalizing the connection. His ability to explain technical aspects in a clear and understandable manner was truly impressive, adding the perfect finishing touch to the exceptional service provided by your company.

It is evident that your team possesses exceptional assets, and I encourage you to continue the outstanding work. Thank you once again for the exemplary service and dedication to customer satisfaction.

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Replies (1)
RocketNet
RocketNet's reply09 Feb 2024, 09:52
Official
Hi Lerato,
 
Thank you for the amazing feedback! 

We are happy to hear that your experience with RocketNet has been positive overall and we will ensure it remains this way!
The RocketNet Team truly appreciates your kind words. 

 Kind Regards,
 RocketNet Ops Team