JP
Jesse P
1 reviews | Active since May 2022
09 May 2022, 20:33
Rocketnet - worst customer support
Struggled to try and get feedback or some motion towards resolving my connectivity issues, was told I must pay for the reinstall of the line out of my own pocket when I just moved into the house, support consultant couldnt care less that i was cancelling my service. Moved to cool ideas, they are getting my line reinstalled and keeping me informed of the process, they are also very polite and competent.
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RocketNet's replyOfficial
09 May 2022, 21:33Hi Jesse,
Thank you for contacting RocketNet Support.
We do apologize for the inconvenience caused and have investigated internally.
We confirm the issue was logged to the fibre network operator, Vumatel, promptly upon your notification of the connectivity issues. Unfortunately Vumatel technicians determined a reinstallation was required to address the preterm fibre break which they bill directly to the customer.
We unfortunately cannot cover these reinstallations fees and apologize we were unable to come to a resolution to resolve the costs.
Kind Regards,
RocketNet Support
Thank you for contacting RocketNet Support.
We do apologize for the inconvenience caused and have investigated internally.
We confirm the issue was logged to the fibre network operator, Vumatel, promptly upon your notification of the connectivity issues. Unfortunately Vumatel technicians determined a reinstallation was required to address the preterm fibre break which they bill directly to the customer.
We unfortunately cannot cover these reinstallations fees and apologize we were unable to come to a resolution to resolve the costs.
Kind Regards,
RocketNet Support
Best regards,
RocketNet's reply09 May 2022, 21:33
Official
Hi Jesse,
Thank you for contacting RocketNet Support.
We do apologize for the inconvenience caused and have investigated internally.
We confirm the issue was logged to the fibre network operator, Vumatel, promptly upon your notification of the connectivity issues. Unfortunately Vumatel technicians determined a reinstallation was required to address the preterm fibre break which they bill directly to the customer.
We unfortunately cannot cover these reinstallations fees and apologize we were unable to come to a resolution to resolve the costs.
Kind Regards,
RocketNet Support
Thank you for contacting RocketNet Support.
We do apologize for the inconvenience caused and have investigated internally.
We confirm the issue was logged to the fibre network operator, Vumatel, promptly upon your notification of the connectivity issues. Unfortunately Vumatel technicians determined a reinstallation was required to address the preterm fibre break which they bill directly to the customer.
We unfortunately cannot cover these reinstallations fees and apologize we were unable to come to a resolution to resolve the costs.
Kind Regards,
RocketNet Support
Best regards,