KB
Kobus B
1 reviews | Active since Nov 2014
29 May 2026, 13:53
Rocketnet suspended my service without reason
Rocketnet suspended my service without reason. It took 5 days of tickets, slow response and closing tickets without responding before they activated the service again. They did not answer their phone, email or Discord.
Helpful (0)
Replies (1)0
Replies (1)
RocketNet's replyOfficial
03 Jun 2026, 08:59Hi Kobus,
Thank you for your feedback. We acknowledge that the experience you had was not acceptable, and we understand your frustration.
Your service has since been restored, and we are reviewing the circumstances surrounding the suspension and the communication delays to prevent a recurrence.
We appreciate you bringing this to our attention and thank you for your patience while the matter was being resolved.
Kind Regards,
RocketNet Team
Thank you for your feedback. We acknowledge that the experience you had was not acceptable, and we understand your frustration.
Your service has since been restored, and we are reviewing the circumstances surrounding the suspension and the communication delays to prevent a recurrence.
We appreciate you bringing this to our attention and thank you for your patience while the matter was being resolved.
Kind Regards,
RocketNet Team
RocketNet's reply03 Jun 2026, 08:59
Official
Hi Kobus,
Thank you for your feedback. We acknowledge that the experience you had was not acceptable, and we understand your frustration.
Your service has since been restored, and we are reviewing the circumstances surrounding the suspension and the communication delays to prevent a recurrence.
We appreciate you bringing this to our attention and thank you for your patience while the matter was being resolved.
Kind Regards,
RocketNet Team
Thank you for your feedback. We acknowledge that the experience you had was not acceptable, and we understand your frustration.
Your service has since been restored, and we are reviewing the circumstances surrounding the suspension and the communication delays to prevent a recurrence.
We appreciate you bringing this to our attention and thank you for your patience while the matter was being resolved.
Kind Regards,
RocketNet Team