Hellopeter
Share Your Experience
LK
Lucinda K

1 reviews | Active since Feb 2023

04 Feb 2023, 08:22

RocketNet poor service delivery

From no service, to not responding to urgent matters in time of the line and connection, to eventually accusing me that I broke the antenna when I returned their faulty router with their courier in perfect condition. And now they are charging me the R700 recovery fee, which I objected. These fine lines is what we as consumer are not aware of. The month to month contract is at least ensuring you can change after giving notice of a month. Which is a burden for a consumer as you have to find another provider, have your line released, pay the next provider again for installation. Service providers are not available via direct phone line or walk in office. Logging a call with no internet? We are in 2023, this is not acceptable.

0
Replies (2)
RocketNet
RocketNet's reply04 Feb 2023, 10:06
Official
Hi Lucinda,

We do apologize that you feel this way, however, the router was physically damaged upon it's return to our premises, and as per the terms and conditions of the free to use router, shown below, this would be billed to you as the client:
3.4 You bear the risk of any loss or damage of the Rental Equipment from the date it is delivered to you until it is returned to RocketNet (even if it is due to reasons beyond your control). You need to take out sufficient insurance against such risks at your cost.

We do see that your service is online currently, but if you are experiencing connectivity issues, please do reach out to us. 

Kindest regards,
RocketNet Operations 
LK
Lucinda K's update04 Feb 2023, 11:40
Reviewer Update
Good day, as we have explained it, no physical damage to the router was inflicted by us as customer. The courier received the router in perfect condition. But due to these false statements you are making, we will no longer be associated with your poor service. HelloPeter is ensuring other consumers are well informed and should take the necessary means to protect themselves. We trust this is the end of the road, service will end on 28 Feb and you can release the line. We will be seeking for a truthful service provider.