HK
Heinz K
1 reviews | Active since Aug 2021
13 Sept 2022, 12:50
ROCKETNET POOR SERVICE
So, I moved to Rocketnet as everyone was "raving" about them. Been with them for 9 months in which I had a faulty router and 4 months of good internet on an Openserve 100meg line and a good technician that had some sense to find the problem. Now I had problem after problem the last 2 months and even upgraded to a 250meg line at R995 and after upgrade I was told the "router" must be faulty as I only get 120meg on 5g. BUT, just keep on paying your R995 every month even while you have ****py internet. JUST NOW an agent on the app chat "reminded" me of my active, open ticket and they await new routers. Alternatively, I can "buy" my own router. SERIOUSLY!!!!!! The router was part of the package!!!! So, if this is the type of service we get from "agents" we are in good hands with Rocketnet. So, please move over to Rocketnet, sign up for a 250meg Openserve line with a super router, pay your R995 [money grows on trees] and keep paying R995 a month and they DON'T CARE if you only get 120meg. The joke is I hit 100meg download on a 100meg line with 2.4g but now on 250meg can't even get 80meg or over a 100meg on 5g. And the kicker: Not once was I given discount or a free month of internet and now told buy your own router. The service is so bad the technicians had to set up a "detour" account just for me to have ANY internet. The router doesn't want to rake my password, so they had to create an alt account from their side like a proxy. How is that for SERVICE??? Anyway, I told the agent I will gladly post his comments on Hello Peter after patronizing me like I'm the idiot. In the meantime, my work goes nowhere as I cannot do any "auctions" online due to slow speeds...so yeah please get yourself over to Rocketnet with a 250meg Openserve fiber line and have a blast into the black hole...
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Replies (4)
RocketNet's replyOfficial
13 Sept 2022, 13:17Hi Heinz,
Thank you for contacting RocketNet Support.
Thank you for raising this to our attention. We will have a agent call you shortly to assist to resolve your complaint promptly and investigate further.
Kind Regards,
RocketNet Ops Team
Thank you for contacting RocketNet Support.
Thank you for raising this to our attention. We will have a agent call you shortly to assist to resolve your complaint promptly and investigate further.
Kind Regards,
RocketNet Ops Team
Best regards,
RocketNet's reply13 Sept 2022, 13:17
Official
Hi Heinz,
Thank you for contacting RocketNet Support.
Thank you for raising this to our attention. We will have a agent call you shortly to assist to resolve your complaint promptly and investigate further.
Kind Regards,
RocketNet Ops Team
Thank you for contacting RocketNet Support.
Thank you for raising this to our attention. We will have a agent call you shortly to assist to resolve your complaint promptly and investigate further.
Kind Regards,
RocketNet Ops Team
Best regards,
HK
Heinz K's updateReviewer Update
13 Sept 2022, 13:17Just wanted to add this. Was just told by the "agent" that I must take into account I live next to the sea and that has "rust" and "oxidation" on my goods. OK, so my DSTV has been outside for 10 years and no problems? The router is in the next room and incased, not a spot on it and the windows always closed. Brand new router, 6 months old but apparently already "rusted" and Telkom Fibre is also protected and "ensured" me the elements cannot damage the Fibre line, so this is the new excuse. Every "agent" different excuse. So, the sun in Joburg is to blame, the sea in Southern Cape, the dust in Northern Cape and covid creepers in the line everywhere else. How is that for app service from a reputable company. Lastly the "agent" urged me to buy a router with to comfort me with its manufacturer guarantees...SERIOUSLY!!!! I moved to Rocketnet just for that, comfort and guarantees! Now the poor internet is my fault!!! Sounds like the government. How is this guy an "agent" supposed to help but just looking for excuses or was he told to say that??? Rocketnet WON'T dissolve the problem but rather try to move blame elsewhere although they ADMITTED their Tenda routers are of POOR quality. How does the "agent" explain away the "proxy" account that had to be set up for me just to have some internet? Also rust? Or rather software update problems last done in 2020 on any Tenda router??? I rest my case!
HK
Heinz K's update13 Sept 2022, 13:17
Reviewer Update
Just wanted to add this. Was just told by the "agent" that I must take into account I live next to the sea and that has "rust" and "oxidation" on my goods. OK, so my DSTV has been outside for 10 years and no problems? The router is in the next room and incased, not a spot on it and the windows always closed. Brand new router, 6 months old but apparently already "rusted" and Telkom Fibre is also protected and "ensured" me the elements cannot damage the Fibre line, so this is the new excuse. Every "agent" different excuse. So, the sun in Joburg is to blame, the sea in Southern Cape, the dust in Northern Cape and covid creepers in the line everywhere else. How is that for app service from a reputable company. Lastly the "agent" urged me to buy a router with to comfort me with its manufacturer guarantees...SERIOUSLY!!!! I moved to Rocketnet just for that, comfort and guarantees! Now the poor internet is my fault!!! Sounds like the government. How is this guy an "agent" supposed to help but just looking for excuses or was he told to say that??? Rocketnet WON'T dissolve the problem but rather try to move blame elsewhere although they ADMITTED their Tenda routers are of POOR quality. How does the "agent" explain away the "proxy" account that had to be set up for me just to have some internet? Also rust? Or rather software update problems last done in 2020 on any Tenda router??? I rest my case!
HK
Heinz K's updateReviewer Update
13 Sept 2022, 13:24A last footnote. Why doesn't Rocetnet just pay R2000 into my account so I can buy a super router and seeing that they have absolutely no confidence in their own routers. I know why! So, when you have a speed problem they can "blame" your PERSONAL router and they wash their hands...
HK
Heinz K's update13 Sept 2022, 13:24
Reviewer Update
A last footnote. Why doesn't Rocetnet just pay R2000 into my account so I can buy a super router and seeing that they have absolutely no confidence in their own routers. I know why! So, when you have a speed problem they can "blame" your PERSONAL router and they wash their hands...
RocketNet's replyOfficial
13 Sept 2022, 15:02Hi Heinz,
Thank you for taking my call, appreciate your time on the call. As discussed telephonically, we are happy to work with you in resolving the issue at hand and finding a working solution.
Thank you for your continued support.
Will be in further communication in the coming days and provide further feedback.
Kind Regards,
Steven Swanepoel
Operations Manager
Thank you for taking my call, appreciate your time on the call. As discussed telephonically, we are happy to work with you in resolving the issue at hand and finding a working solution.
Thank you for your continued support.
Will be in further communication in the coming days and provide further feedback.
Kind Regards,
Steven Swanepoel
Operations Manager
Best regards,
RocketNet's reply13 Sept 2022, 15:02
Official
Hi Heinz,
Thank you for taking my call, appreciate your time on the call. As discussed telephonically, we are happy to work with you in resolving the issue at hand and finding a working solution.
Thank you for your continued support.
Will be in further communication in the coming days and provide further feedback.
Kind Regards,
Steven Swanepoel
Operations Manager
Thank you for taking my call, appreciate your time on the call. As discussed telephonically, we are happy to work with you in resolving the issue at hand and finding a working solution.
Thank you for your continued support.
Will be in further communication in the coming days and provide further feedback.
Kind Regards,
Steven Swanepoel
Operations Manager
Best regards,