Rocketnet poor poor service.

Customer service is non existent, you phone the customer contact centre and get a message "we are aware of the connectivity issues", then you email and get no reply for 2 days. They also provided me with a faulty router which has added to my issues, I had to get a technician out at my own cost to sort it out with no help from Rocketnet, "we will investigate" was their reply, im still waiting for a reply 3 days later. Then when you cancel they advise that you now owe them R1500 in cancellation fees. Please be warned the cheapest is not always the right option as in this case it is actually costing me more than if I had just gone with a reputable service provider in the first place.