RocketNet network is unstable and customer service is none existent.

Item: RocketNet
Rating: 1
Author: Christopher M

RocketNet internet is so erratic. Consistently drops connect. Especially felt while on an online call. I can run a test on their probe app. Inside 2 min of testing. 1 time it will say it is unable to connect or send a report. And then the next time tells me there is nothing wrong with the 200mb line. Their WhatsApp line is unattended during the time frame they advertise it open.

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Replies (1)

RocketNet's replyOfficial

10 Jul 2022, 18:32

Hi Christopher,

Thank you for contacting RocketNet Support.

We do apologize for the downtime experienced today; it was unfortunately the result of Openserve maintenance that caused unintended network issues.

We confirm an internal ticket has been opened for your ongoing speed issues and we will follow-up for resolution on them.

Please let us know if you have any further queries.

Kind Regards,

RocketNet Support

RocketNet's reply10 Jul 2022, 18:32

Official