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Brandon B
1 reviews | Active since Feb 2024
29 Feb 2024, 10:20
Rocketnet is unprofessional
Rocket net is not helpfull my wifi has been of for more than a week and i use it for work nou i had to buy dubble my subscription fee on data just to get my work done there is no urgentcy to help me and they where more willing to cancel my subscription then to solve the problem this is realy unprofessional
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RocketNet's replyOfficial
01 Mar 2024, 09:33Good day Brandon
we are sorry to hear of this frustration, we see that Vumatel confirmed it is a cross patch on their end and our team has logged a service request with them to resolve this. we see you are booked for a timeslot this morning.
We will address this with them and ask them to assist in a more timeous manner in future
kind regards
The RocketNet Team
we are sorry to hear of this frustration, we see that Vumatel confirmed it is a cross patch on their end and our team has logged a service request with them to resolve this. we see you are booked for a timeslot this morning.
We will address this with them and ask them to assist in a more timeous manner in future
kind regards
The RocketNet Team
Best regards,
RocketNet's reply01 Mar 2024, 09:33
Official
Good day Brandon
we are sorry to hear of this frustration, we see that Vumatel confirmed it is a cross patch on their end and our team has logged a service request with them to resolve this. we see you are booked for a timeslot this morning.
We will address this with them and ask them to assist in a more timeous manner in future
kind regards
The RocketNet Team
we are sorry to hear of this frustration, we see that Vumatel confirmed it is a cross patch on their end and our team has logged a service request with them to resolve this. we see you are booked for a timeslot this morning.
We will address this with them and ask them to assist in a more timeous manner in future
kind regards
The RocketNet Team
Best regards,