RT
Rayford T
1 reviews | Active since Apr 2019
05 May 2023, 11:37
RocketNet Free
1 star only because 0 star cannot be selected. I requested a 25meg line, Rocketnet installed a 10meg. When testing download speed measured 2-6megs. I cancelled with immediate effect and found a new isp. Now RocketNet are insisting on payment for their utterly poor service. No chance RocketNet. Maybe you should book that 1way ticket to Mars and lauch out to space. 321@go!!!.
Helpful (0)
Replies (1)0
Replies (1)
RocketNet's replyOfficial
05 May 2023, 11:46Good day Rayford
thank you for your review, as discussed with the team, you requested an immediate cancellation and we advised that you would still be charged for the remainder of the month as the line is billed in advance. we always advise this when a customer requests an ELR (Early Line Release).
Our team area always willing to assist and are passionate about customer support. you requested an early line release and we have done so as per your request however you are still liable for the cost for the remainder of the month.
we will request management contact you to discuss the matter further
The Rocketnet Support Team
thank you for your review, as discussed with the team, you requested an immediate cancellation and we advised that you would still be charged for the remainder of the month as the line is billed in advance. we always advise this when a customer requests an ELR (Early Line Release).
Our team area always willing to assist and are passionate about customer support. you requested an early line release and we have done so as per your request however you are still liable for the cost for the remainder of the month.
we will request management contact you to discuss the matter further
The Rocketnet Support Team
Best regards,
RocketNet's reply05 May 2023, 11:46
Official
Good day Rayford
thank you for your review, as discussed with the team, you requested an immediate cancellation and we advised that you would still be charged for the remainder of the month as the line is billed in advance. we always advise this when a customer requests an ELR (Early Line Release).
Our team area always willing to assist and are passionate about customer support. you requested an early line release and we have done so as per your request however you are still liable for the cost for the remainder of the month.
we will request management contact you to discuss the matter further
The Rocketnet Support Team
thank you for your review, as discussed with the team, you requested an immediate cancellation and we advised that you would still be charged for the remainder of the month as the line is billed in advance. we always advise this when a customer requests an ELR (Early Line Release).
Our team area always willing to assist and are passionate about customer support. you requested an early line release and we have done so as per your request however you are still liable for the cost for the remainder of the month.
we will request management contact you to discuss the matter further
The Rocketnet Support Team
Best regards,