**RocketNet and Openserve: Poor Communication and No Sense of Urgency**

I placed an order for a fibre installation with the expectation that my service would be active by 1 June. As that date approaches, my line is still not active, and I have received little to no proactive communication from either RocketNet or Openserve regarding the status of my order.

What has been most frustrating is the lack of urgency and ownership from both parties. I have had to repeatedly follow up for updates, only to receive commitments that someone will come back to me, without any meaningful progress or communication thereafter.

I understand that delays can happen, especially when multiple service providers are involved. However, what is unacceptable is leaving customers in the dark and expecting them to continuously chase updates. If there are delays, communicate them. If there are technical or operational issues, communicate them. Keeping customers informed should be the bare minimum.

The experience so far has been disappointing and has left me with very little confidence in either RocketNet's customer service or Openserve's delivery process. A service that was sold with a clear timeline now appears to be drifting without any clear accountability or urgency.

I would appreciate a clear update from both RocketNet and Openserve on the status of my installation, the reasons for the delay, and a realistic timeline for activation.