TM
Tony M
1 reviews | Active since Mar 2020
26 May 2020, 16:19
RocketNet
RocketNet is the most useless ISP ever. Their customer service is the worst. I had a 50/5 Mbps line with them, I upgraded to 100/10 Mbps line but I was never able to reach the full potential of the line let alone 75% of max because they had provided me with a rooter that can't reach that speed but they were collecting full payment from me (*******). I upgraded to a new rooter from an advise from them but the problem still persist. I have decided to cancel my contract with them since the 20th of May so that by the end of June I can move to a better ISP but guess what? It's a week now and I still haven't received the confirmation letter. They're so useless that I'll never recommend them to anyone.
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Replies (4)0
Replies (4)
RocketNet's replyOfficial
26 May 2020, 16:25Hi Tony,
This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this.
This issue has been escalated to the very highest and is being dealt with utmost care.
We work extremely hard to make sure that all our clients are always treated with the highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this.
We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client.
Thank you for your patience and understanding allowing us the opportunity to win back your trust.
Warmest regards,
Rocketnet
This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this.
This issue has been escalated to the very highest and is being dealt with utmost care.
We work extremely hard to make sure that all our clients are always treated with the highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this.
We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client.
Thank you for your patience and understanding allowing us the opportunity to win back your trust.
Warmest regards,
Rocketnet
RocketNet's reply26 May 2020, 16:25
Official
Hi Tony,
This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this.
This issue has been escalated to the very highest and is being dealt with utmost care.
We work extremely hard to make sure that all our clients are always treated with the highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this.
We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client.
Thank you for your patience and understanding allowing us the opportunity to win back your trust.
Warmest regards,
Rocketnet
This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this.
This issue has been escalated to the very highest and is being dealt with utmost care.
We work extremely hard to make sure that all our clients are always treated with the highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this.
We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client.
Thank you for your patience and understanding allowing us the opportunity to win back your trust.
Warmest regards,
Rocketnet
TM
Tony M's updateReviewer Update
26 May 2020, 17:17Why do I have to write to HelloPeter for you guys to grant me my request? The very customer service I mentioned I guess. Pathetic
TM
Tony M's update26 May 2020, 17:17
Reviewer Update
Why do I have to write to HelloPeter for you guys to grant me my request? The very customer service I mentioned I guess. Pathetic
RocketNet's replyOfficial
26 May 2020, 19:21Hi Tony,
I have had a look at the above review regarding the request for a cancellation letter.
As discussed and confirmed in writing on ticket ***. We have received your cancellation request on 20 May and responded on 20 May advising you on our cancellation terms and conditions. We feel we adequately addressed your query on the same day.
RocketNet doesn't provide cancellation letters, as the ticket is your reference to the request. All tickets are logged to your customer profile and at any time you can log in and see the ticket reference, as there is a time and date stamp associated with each request, thus forming a full audit trail.
We understand your frustration with the speeds experienced on your home network, we have tried to assist as far as possible and we are sad to see you go.
Kind Regards.
Operations Team
I have had a look at the above review regarding the request for a cancellation letter.
As discussed and confirmed in writing on ticket ***. We have received your cancellation request on 20 May and responded on 20 May advising you on our cancellation terms and conditions. We feel we adequately addressed your query on the same day.
RocketNet doesn't provide cancellation letters, as the ticket is your reference to the request. All tickets are logged to your customer profile and at any time you can log in and see the ticket reference, as there is a time and date stamp associated with each request, thus forming a full audit trail.
We understand your frustration with the speeds experienced on your home network, we have tried to assist as far as possible and we are sad to see you go.
Kind Regards.
Operations Team
RocketNet's reply26 May 2020, 19:21
Official
Hi Tony,
I have had a look at the above review regarding the request for a cancellation letter.
As discussed and confirmed in writing on ticket ***. We have received your cancellation request on 20 May and responded on 20 May advising you on our cancellation terms and conditions. We feel we adequately addressed your query on the same day.
RocketNet doesn't provide cancellation letters, as the ticket is your reference to the request. All tickets are logged to your customer profile and at any time you can log in and see the ticket reference, as there is a time and date stamp associated with each request, thus forming a full audit trail.
We understand your frustration with the speeds experienced on your home network, we have tried to assist as far as possible and we are sad to see you go.
Kind Regards.
Operations Team
I have had a look at the above review regarding the request for a cancellation letter.
As discussed and confirmed in writing on ticket ***. We have received your cancellation request on 20 May and responded on 20 May advising you on our cancellation terms and conditions. We feel we adequately addressed your query on the same day.
RocketNet doesn't provide cancellation letters, as the ticket is your reference to the request. All tickets are logged to your customer profile and at any time you can log in and see the ticket reference, as there is a time and date stamp associated with each request, thus forming a full audit trail.
We understand your frustration with the speeds experienced on your home network, we have tried to assist as far as possible and we are sad to see you go.
Kind Regards.
Operations Team
TM
Tony M's updateReviewer Update
26 May 2020, 20:17Please it's too late for damage control. It's only today at 4:34pm to be exact, 15 minutes after I posted on HelloPeter that I eventually received my cancellation reference number with Vumatel.
TM
Tony M's update26 May 2020, 20:17
Reviewer Update
Please it's too late for damage control. It's only today at 4:34pm to be exact, 15 minutes after I posted on HelloPeter that I eventually received my cancellation reference number with Vumatel.