DA
Desire A
1 reviews | Active since Sept 2019
17 Mar 2025, 12:52
Ripoff
I signed up on the 28th of February Billing should be the last day of the month These people suspended my WiFi within 5 days of signing up.. left me confused and refuses to release my line so that I can signup with another ISP. Expecting me to pay R1300 for using the service for 5 days not even a full 5 days
This is a ripoff
Helpful (0)
Replies (1)0
Replies (1)
RocketNet's replyOfficial
19 Mar 2025, 11:51Good Day Desire,
Thank you for your feedback. We’re sorry to hear about your frustration and the confusion around billing. We’d like to clarify that RocketNet bills a month in advance, which is standard practice and was app**** upon your sign-up. We understand how this may have caused confusion due to the timing of your activation, and we apologize for any inconvenience it created.
Please reach out to our support team so we can assist you further regarding your account. We’re here to help resolve this matter as smoothly as possible.
Thanks again,
RocketNet Team
Thank you for your feedback. We’re sorry to hear about your frustration and the confusion around billing. We’d like to clarify that RocketNet bills a month in advance, which is standard practice and was app**** upon your sign-up. We understand how this may have caused confusion due to the timing of your activation, and we apologize for any inconvenience it created.
Please reach out to our support team so we can assist you further regarding your account. We’re here to help resolve this matter as smoothly as possible.
Thanks again,
RocketNet Team
RocketNet's reply19 Mar 2025, 11:51
Official
Good Day Desire,
Thank you for your feedback. We’re sorry to hear about your frustration and the confusion around billing. We’d like to clarify that RocketNet bills a month in advance, which is standard practice and was app**** upon your sign-up. We understand how this may have caused confusion due to the timing of your activation, and we apologize for any inconvenience it created.
Please reach out to our support team so we can assist you further regarding your account. We’re here to help resolve this matter as smoothly as possible.
Thanks again,
RocketNet Team
Thank you for your feedback. We’re sorry to hear about your frustration and the confusion around billing. We’d like to clarify that RocketNet bills a month in advance, which is standard practice and was app**** upon your sign-up. We understand how this may have caused confusion due to the timing of your activation, and we apologize for any inconvenience it created.
Please reach out to our support team so we can assist you further regarding your account. We’re here to help resolve this matter as smoothly as possible.
Thanks again,
RocketNet Team