Really Poor quality of Service, No support.

My internet has been down for two weeks, they still charged me for a full month. Yet when i signed up towards month end, they charged me pro rata for the few days. They haven't responded to my mail as well and only provide feedback if you go onto their chat. They don't keep you updated even if you call them and ask them to please keep you updated. Really poor support from them I guess that's why their rates are cheaper.