JN
Jiten N
1 reviews | Active since Oct 2014
19 Apr 2023, 11:34
Poor support
Poor support during outages or even just to sign up. Not advisable should you depend on your line.
Helpful (0)
Replies (3)0
Replies (3)
RocketNet's replyOfficial
19 Apr 2023, 11:40Hi Jiten,
We truly apologize for the delay in our response to your after-hours query.
Our team has been in contact with you and confirmed that for urgent queries, we would request that you reach out to us on our WhatsApp line to avoid any delays.
Please do not hesitate to contact us for any further assistance.
Kindest regards,
RocketNet Support
We truly apologize for the delay in our response to your after-hours query.
Our team has been in contact with you and confirmed that for urgent queries, we would request that you reach out to us on our WhatsApp line to avoid any delays.
Please do not hesitate to contact us for any further assistance.
Kindest regards,
RocketNet Support
RocketNet's reply19 Apr 2023, 11:40
Official
Hi Jiten,
We truly apologize for the delay in our response to your after-hours query.
Our team has been in contact with you and confirmed that for urgent queries, we would request that you reach out to us on our WhatsApp line to avoid any delays.
Please do not hesitate to contact us for any further assistance.
Kindest regards,
RocketNet Support
We truly apologize for the delay in our response to your after-hours query.
Our team has been in contact with you and confirmed that for urgent queries, we would request that you reach out to us on our WhatsApp line to avoid any delays.
Please do not hesitate to contact us for any further assistance.
Kindest regards,
RocketNet Support
JN
Jiten N's updateReviewer Update
19 Apr 2023, 11:43I am just provide a review based on my experience during my time with RocketNet so that others may know what to expect. When the line is up, all is good but whenever support is required, the support received is less than desired. Even signing up was a mission.
JN
Jiten N's update19 Apr 2023, 11:43
Reviewer Update
I am just provide a review based on my experience during my time with RocketNet so that others may know what to expect. When the line is up, all is good but whenever support is required, the support received is less than desired. Even signing up was a mission.
RocketNet's replyOfficial
19 Apr 2023, 14:55Hi Jiten
We value your feedback,
We see that your line was restored on the same day, but the team only responded to your ticket on Monday. a few fibre line providers experienced an outage on Saturday, which resulted in a influx of support tickets being generated, resulting in a delay in response to your email ticket. as mentioned you can follow up via our whats app line for any urgent queries.
We apologise for the inconvenience experienced and commit to improving on our service.
Kind Regards
Rocketnet Support
We value your feedback,
We see that your line was restored on the same day, but the team only responded to your ticket on Monday. a few fibre line providers experienced an outage on Saturday, which resulted in a influx of support tickets being generated, resulting in a delay in response to your email ticket. as mentioned you can follow up via our whats app line for any urgent queries.
We apologise for the inconvenience experienced and commit to improving on our service.
Kind Regards
Rocketnet Support
RocketNet's reply19 Apr 2023, 14:55
Official
Hi Jiten
We value your feedback,
We see that your line was restored on the same day, but the team only responded to your ticket on Monday. a few fibre line providers experienced an outage on Saturday, which resulted in a influx of support tickets being generated, resulting in a delay in response to your email ticket. as mentioned you can follow up via our whats app line for any urgent queries.
We apologise for the inconvenience experienced and commit to improving on our service.
Kind Regards
Rocketnet Support
We value your feedback,
We see that your line was restored on the same day, but the team only responded to your ticket on Monday. a few fibre line providers experienced an outage on Saturday, which resulted in a influx of support tickets being generated, resulting in a delay in response to your email ticket. as mentioned you can follow up via our whats app line for any urgent queries.
We apologise for the inconvenience experienced and commit to improving on our service.
Kind Regards
Rocketnet Support