HJ
Hannes J
1 reviews | Active since Mar 2023
29 Mar 2024, 11:56
Poor service and internet connection
Poor service and internet connection. Fail to resolve the problem
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Replies (1)
RocketNet's replyOfficial
02 Apr 2024, 10:26Good day Hannes
We are sorry to hear of this frustration, upon investigation we see that it was a link down between the 28th and 30th of March from the FNO (Fibre Network Operator) which carries a certain SLA turn around time. our team confirm that your link has been restored since and if there are any issues kindly do let us know.
The RocketNet Operations Team
We are sorry to hear of this frustration, upon investigation we see that it was a link down between the 28th and 30th of March from the FNO (Fibre Network Operator) which carries a certain SLA turn around time. our team confirm that your link has been restored since and if there are any issues kindly do let us know.
The RocketNet Operations Team
Best regards,
RocketNet's reply02 Apr 2024, 10:26
Official
Good day Hannes
We are sorry to hear of this frustration, upon investigation we see that it was a link down between the 28th and 30th of March from the FNO (Fibre Network Operator) which carries a certain SLA turn around time. our team confirm that your link has been restored since and if there are any issues kindly do let us know.
The RocketNet Operations Team
We are sorry to hear of this frustration, upon investigation we see that it was a link down between the 28th and 30th of March from the FNO (Fibre Network Operator) which carries a certain SLA turn around time. our team confirm that your link has been restored since and if there are any issues kindly do let us know.
The RocketNet Operations Team
Best regards,