AC
Ashra C
1 reviews | Active since Sept 2018
01 Oct 2018, 09:10
Poor service and contract *****
Pathetic internet service, AND.. Try and cancel a month to month contract after 2 months and you are invoiced a R1500 cancellation fee because you have not been on the service for a minimum of 6 months.
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RocketNet's replyOfficial
16 Feb 2019, 12:26Morning Ashra, This information has been duly noted. We cannot sincerely apologise enough for this inconvenience and we are deeply saddened by this. This issue has been escalated to the very highest and is being dealt with utmost care. We work extremely hard to make sure that all our clients are always treated with highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this. We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client. Thank you for your patience and understanding to allow us the opportunity to win back your trust. Warmest regards, Rocketnet
RocketNet's reply16 Feb 2019, 12:26
Official
Morning Ashra, This information has been duly noted. We cannot sincerely apologise enough for this inconvenience and we are deeply saddened by this. This issue has been escalated to the very highest and is being dealt with utmost care. We work extremely hard to make sure that all our clients are always treated with highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this. We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client. Thank you for your patience and understanding to allow us the opportunity to win back your trust. Warmest regards, Rocketnet