MC
Matthew C
1 reviews | Active since Aug 2019
05 Aug 2019, 17:34
Poor Service
What a pathetic service!! I asked for on the 1 August for my line to be activated, they to tell me that it will take between 24-48 hours to be active, no problem my order was only placed on the 2nd of August at 1pm I made contact with them today to ask how much longer this will take and was told another 24hours so I gave the choice that the line be activated by 8am tomorrow morning and I got told Ok hopefully we can activate it before then. So then they proceeded to blame vumatel for the delay yet I was never kept up to date with any delays, their customer support is pathetic as no one has tried to resolve this issue, they would rather lose a customer.
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RocketNet's replyOfficial
05 Aug 2019, 22:22 Hi Mathew, This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this. This issue has been escalated to the very highest and is being dealt with utmost care. We work extremely hard to make sure that all our clients are always treated with highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this. We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client. Thank you for your patience and understanding allowing us the opportunity to win back your trust. Warmest regards, Rocketnet
Best regards,
RocketNet's reply05 Aug 2019, 22:22
Official
Hi Mathew, This information has been duly noted. We cannot sincerely apologise enough for this inconvenience, and we are deeply saddened by this. This issue has been escalated to the very highest and is being dealt with utmost care. We work extremely hard to make sure that all our clients are always treated with highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this. We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client. Thank you for your patience and understanding allowing us the opportunity to win back your trust. Warmest regards, Rocketnet
Best regards,