Poor end user support. So disappointed.

I moved to another city and asked Rocket net to move my installation to my new home. The service was fairly quick and on point to cancel my current subscription with openserve and create a new subscription with Frogfoot. And the personnel from Rocketnet was punctual and I know what was happening because of that. But since I moved into my new home over the past weekend, until now im still stuck without internet. 3 tickets later, im still stuck without internet. 3 tickets later. It feels like im talking to a wall, no one is communicating with me and updating me with whats happening. On day 2 I had to find out myself that my subscription is still on paused, for whatever reason, its absurd. After I queried it they activated it, but im still stuck without internet, and I still dont know why, hence the 3rd ticket. What i can see is the service light is off, and when i tried to log in the PPPOE credentials on my router, it cant connect. Currently I'm borrowing internet from neighbors so I can work. Imagine that! And just a few weeks ago I still recommended Rocketnet to other people because they are so good. Imagine that! Im giving 2 stars instead of 1 because at least the starting process to move my internet they were still punctual and on time. But it went to ****s since then.