Pathetic Service

Item: RocketNet
Rating: 1
Author: Devan K

Between Vumatel and RocketNet I don't know who's more pathetic. Date: 2019-01-22 Object Number: ********** 3e9ced09c Vuma Ref: ISP-58849

Work Order: ********** 5- ********** 80

Fibre was installed. 29 January 2019 line still not activated.

I've been calling Vumatel and RocketNet since Saturday. I've spoken to numerous consultants who promised to call me back, giving me turnaround times of 15 mins, 5 mins, 45 mins, 24 hours. Vumatel consultant tells me 24 hours and tells me the matter has been escalated and I'm in the queue as other customers lines need to be configured. I ask to speak to someone senior and I'm told they not at work. I explain that that is not how customer service works and he tells me he's telling me what I want to hear.

I received many calls and emails regarding payment and signing up, now they have my money and couldn't care less about the service.

Putrid.

Helpful (0)

Replies (1)

RocketNet's replyOfficial

16 Feb 2019, 11:57

Morning Devan, This information has been duly noted. We cannot sincerely apologise enough for this inconvenience and we are deeply saddened by this. This issue has been escalated to the very highest and is being dealt with utmost care. We work extremely hard to make sure that all our clients are always treated with highest priority and care. We were unfortunately in this instance not able to meet your expectations with us and would like to fix this. We will be in contact with you regarding this issue to resolve and win back you trust as our very loyal client. Thank you for your patience and understanding to allow us to win you back as our client. Warmest regards,

RocketNet's reply16 Feb 2019, 11:57

Official