CR
Cherodene R
1 reviews | Active since Aug 2014
07 Jun 2023, 17:29
Pathetic
This is the worst service I have received ever. Fibre got installed, router and everything was connected. 4days later wifi is still not active. They are playing blame game towards Vumatel, but still nothing gets done. They still cant give a time or date on when this will be active. This is pathetic service.
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RocketNet's replyOfficial
07 Jun 2023, 18:13Good Evening Cherodene / Johann
We do apologise for the inconvenience, as discussed our team have confirmed that the service light is currently off and your circuit ID is currently connected to the Vumatel maintenance project that is currently being attended to in your area, as much as we agree this is not ideal for you as the customer, we can assure you we are working together with the senior technicians at Vumatel to resolve this matter as quickly as possible. our team have logged a call and escalated accordingly and someone will be in touch with you as soon as there is any progress.
We value our customers and will work to have this resolved in a timeous manner. your patience and understanding is much appreciated
Kind Regards
The Rocketnet Team
We do apologise for the inconvenience, as discussed our team have confirmed that the service light is currently off and your circuit ID is currently connected to the Vumatel maintenance project that is currently being attended to in your area, as much as we agree this is not ideal for you as the customer, we can assure you we are working together with the senior technicians at Vumatel to resolve this matter as quickly as possible. our team have logged a call and escalated accordingly and someone will be in touch with you as soon as there is any progress.
We value our customers and will work to have this resolved in a timeous manner. your patience and understanding is much appreciated
Kind Regards
The Rocketnet Team
RocketNet's reply07 Jun 2023, 18:13
Official
Good Evening Cherodene / Johann
We do apologise for the inconvenience, as discussed our team have confirmed that the service light is currently off and your circuit ID is currently connected to the Vumatel maintenance project that is currently being attended to in your area, as much as we agree this is not ideal for you as the customer, we can assure you we are working together with the senior technicians at Vumatel to resolve this matter as quickly as possible. our team have logged a call and escalated accordingly and someone will be in touch with you as soon as there is any progress.
We value our customers and will work to have this resolved in a timeous manner. your patience and understanding is much appreciated
Kind Regards
The Rocketnet Team
We do apologise for the inconvenience, as discussed our team have confirmed that the service light is currently off and your circuit ID is currently connected to the Vumatel maintenance project that is currently being attended to in your area, as much as we agree this is not ideal for you as the customer, we can assure you we are working together with the senior technicians at Vumatel to resolve this matter as quickly as possible. our team have logged a call and escalated accordingly and someone will be in touch with you as soon as there is any progress.
We value our customers and will work to have this resolved in a timeous manner. your patience and understanding is much appreciated
Kind Regards
The Rocketnet Team